Hybrid Operations Lead at Capacity LLC

About Capacity: Are you ready to take your career to the next level with a dynamic and innovative company? At Capacity LLC, a leader in logistics and 3PL solutions, we believe our people are the key to our success. We’re looking for talented individuals to join our fast-paced, collaborative team where communication, teamwork, and leadership drive real impact.

Here, you’ll thrive in a culture that values continuous learning, professional growth, and innovation—all while having fun along the way. Whether you're starting out or advancing your career, Capacity LLC offers the perfect platform to grow and succeed.

Join us and be part of a company where excellence, customer satisfaction, and our core values are at the heart of everything we do.

Primary Duties and Responsibilities:

• Ensure all associates are trained in ALL warehouse processes. This includes confirming annual SOP compliance.
• Have a working knowledge of specific client requirements.
• Responsible for providing resolutions and decisions in the client’s best interest.
• Oversee daily processes on the warehouse floor and communicate to staff any changes or adjustments in the process.
• Responsible for executing annual compliance SOP review and retraining for any changes.
• Assist supervisors on team solutions.
• Daily use of the Warehouse Management System (WMS) and providing guidance to coordinators.
• Daily use of the Labor Management System (LMS) and keeping track of employee time, attendance, and performance.
• Assist Supervisor in Operations Oversight including Safety Protocols / Processes.

Qualifications and Skills:

• 4+ years’ experience in a warehouse supervisory role.
• Detail oriented and able to multi-task.
• Bilingual a plus.
• Prior experience with a warehouse management system.
• Strong level of experience troubleshooting, problem-solving and think analytically.
• Strong soft skills related to communication, agility and collaboration.