Hybrid Registration Clerk- Lovington Medical Clinic at Nor-Lea Hospital District

Performs registration and scheduling for patients. Obtains and verifies patient information regarding Medicaid, Medicare, Sliding

Scale, Workman’s Compensation and Private insurance. Processes and files admission records and acts as a liaison with patient,

family members or responsible party. Performs duties involved in receiving payments from patients, accounting for and balancing

daily cash. Performs other tasks as requested

Essential Duties and Responsibilities:

• Answers incoming clinic telephone calls and directs to the appropriate person or department

• Interfaces with patients and families, physicians and staff

• Keeps all patient information confidential in compliance with HIPAA guidelines

• Registers patients and process their paperwork

• Enters patient registration information into computer and routes printed copy to designated department

• Obtains signed statement/consent from patient to protect clinics interests

• Explains clinic regulations, such as cost of service, amount of co-pay due at time of service

• Collect monies due and document in billing system

• Escorts patient or arranges for escort to departments within the hospital as needed

• Balancing daily cash

• Collects email information from patients for clinic survey’s

• Scans daily patient document/records

• Contacts patients for address corrections on returned mail

• Floats to offsite clinics when needed

• Performs registration and scheduling for patients, using AIDET, ICARE, & excellent customer service
• Obtains and verifies patient information regarding Medicaid, Medicare, Sliding Scale, Workman’s Compensation and Private insurance.
• Explains clinic regulations, such as cost of service, amount of co-pay due at time of service
• Performs duties involved in receiving payments from patients, accounting for and balancing daily cash.
• Run daily reports for missed eligibility and MSP Demographic errors/Registration census edits

VALUES:

i - Innovation

"Think Forward" "Set Out-Of-The Box Goals" "Exploring new possibilities" I am the change agent that advocates for our customers. I think outside of the box to create Exceptional experiences that set us apart. I look for solutions and think of new ways to solve problems, even if it is outside of my department.

C - Compassion

"Demonstrate genuine concern" "Display a Selfless attitude" I show kindness in every interaction. I strive to build trust with our co-workers and customers. I will communicate with our co-workers and customers in a way they understand. I will make time to address our co-workers and customers' needs.

A - Accountability

""Show integrity" "Accept Ownership & Responsibility" I will demonstrate integrity by doing the right thing, being honest and having strong moral principles. When mistakes occur, I take the necessary steps to correct them, without dismissing patient concerns and follow through until resolution. I fully document actions taken to ensure continuity of care. I communicate expectations and follow up within defined time frames and provide updates as I understand them for my customers and teammates.

 R - Respect

"We value diversity" "Respect is earned" I treat all people with dignity and respect, regardless of their beliefs. I do not use negative/derogatory language. I accept constructive feedback and suggestions for the greater good.

 E - Empowerment

"Share Knowledge" "Take Action" I will share knowledge to empower others and encourage them to make informed decisions. I encourage others to reach their full potential. I will encourage trying new things, diverse ideas, and learning from our mistakes. I have the freedom to do what is right for our customers. 

ORGANIZATION EXPECTATIONS:

Communication

The process of sending and receiving messages with words, verbally, written or in sign language.

Customer Focus

Identifying and responding to current and future patient and other customers’ needs; providing excellent service to internal and external patients and other customers.

Initiative

Identifying and dealing with issues proactively and persistently; seizing opportunities that arise.

Self-Development

Lifelong, voluntary, and self-motivated learning.

Teamwork

Effectively work and complete assignments in group settings. Works independently and cooperatively with others to achieve common goals.