Hybrid Customer Services Engineer (Dallas, TX, US) at None

We are seeking a skilled and customer-focused Field Service Engineer to support cinema clients by installing, maintaining, and troubleshooting Barco digital cinema projectors and related AV equipment. This role requires a blend of technical expertise, problem-solving ability, and strong interpersonal skills to ensure optimal performance of projection systems and a seamless cinematic experience for audiences.

Key Responsibilities:

• Installation & Commissioning:

  • Set up and calibrate Barco cinema projectors, servers, and associated AV systems.
  • Ensure proper alignment, brightness, and color accuracy according to industry standards.

• Maintenance & Troubleshooting:

  • Perform routine preventive maintenance and emergency repairs.
  • Diagnose and resolve hardware, software, and connectivity issues.
  • Replace components such as lamps, filters, and boards as needed.

• Customer Support:

  • Provide on-site and remote technical support to cinema operators.
  • Train clients on basic operation and maintenance of Barco systems.
  • Document service visits and maintain accurate records.

• Collaboration & Reporting:

  • Work closely with internal teams and Barco technical support.
  • Report recurring issues and suggest improvements to service processes.
  • Stay updated on firmware/software updates and new product releases.

Qualifications:

• Associate or Bachelor’s degree in Electronics, Electrical Engineering, AV Technology, or related field.
• 2+ years of experience in field service or technical support, preferably in the cinema or AV industry.
• Hands-on experience with Barco projectors or similar digital cinema equipment.
• Strong understanding of video signal flow, networking, and projection technologies.
• Excellent troubleshooting and customer service skills.
• Ability to travel frequently and work flexible hours, including weekends or evenings.

Preferred Skills:

• Barco Certified Technician (or willingness to obtain certification).
• Experience with Dolby, Doremi, or GDC servers.
• Familiarity with cinema automation systems and audio calibration.

Benefits:

• Competitive salary and travel allowances
• Health, dental, and vision insurance
• Training and certification opportunities
• Career growth in a dynamic and evolving industry

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