Remote Technical Support Engineer at Happyrobot Inc.
Happyrobot Inc. · San Francisco, United States Of America · Remote
- Professional
Remote / Full-Time
About HappyRobot
HappyRobot is a platform to build and deploy AI workers that automate communication.
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Our AI workers connect to any system or data source to handle phone calls, emails, messages, and moreâwithout human intervention.
We focus on the logistics industry, which depends heavily on communication to move freight efficiently. Our customers are freight brokers, 3PLs, freight forwarders, shippers, warehouses, supply chain enterprises, and logistics tech startups.
Weâre backed by a16z and Y Combinator, and weâre growing fast. Like, freight-train fast.
We're looking for rockstars with a relentless drive, unstoppable energy, and a true passion for building something greatâready to embrace the challenge, push limits, and thrive in a fast-paced, high-intensity environment.
About the Role
Weâre looking for a Technical Support Engineer to be the bridge between our customers and our tech. Youâll be the first person users turn to when something breaksâor when theyâre just a little confused. Youâll work closely with engineering, product, and ops to fix bugs, improve workflows, and make our AI workers smarter and more reliable.
This is a high-trust, high-impact role. Youâll own customer-facing troubleshooting, root cause investigations, and escalations. Youâll turn noise into signal, helping the whole company learn faster from user pain.
If you love solving puzzles, calming chaos, and making things just work, this oneâs for you.
Must-Have
3+ years of experience in a technical support, solutions engineering, or SRE-like role
Comfort working with APIs, logs, databases, and modern web stacks (we use Python, JSON, Postgres, etc.)
Clear, calm written communication â especially when customers are stuck or frustrated
Curiosity and grit â youâll go deep to figure out whatâs actually going wrong
High ownership mentality â if something is broken, you fix it or escalate it fast
Comfort juggling a mix of tickets, tools, and ad hoc problem-solving every day
Nice-to-Have
Experience with support platforms like Intercom, Linear, or Zendesk
Ability to write scripts or tooling (in Python, Bash, or similar) to automate repetitive workflows
Exposure to observability tools like Sentry, Datadog, or Grafana
Experience supporting AI/ML, data-intensive systems, or developer-facing tools
Previous work in logistics, operations tech, or comms-heavy B2B platforms
Why Join Us?
Fast Growth â Backed by a16z and YC, and growing like crazy
Top-Tier Compensation â Competitive salary + equity in a rocketship
Ownership & Autonomy â Youâll own critical systems and shape user experience
Real Impact â Every customer you help keeps freight moving and businesses running
Work With the Best â Join a world-class team of builders, engineers, and operators
Our Operating Principles
Extreme Ownership
We take full responsibility for our work, outcomes, and team success. No excuses, no blame-shifting â if something needs fixing, we own it and make it better. This means stepping up, even when itâs not âyour job.â If a ball is dropped, we pick it up. If a customer is unhappy, we fix it. If a process is broken, we redesign it. We donât wait for someone else to solve it â we lead with accountability and expect the same from those around us.
Craftsmanship
Putting care and intention into every task, striving for excellence, and taking deep ownership of the quality and outcome of your work. Craftsmanship means never settling for âjust fine.â We sweat the details because details compound. Whether itâs a product feature, an internal doc, or a sales call â we treat it as a reflection of our standards. We aim to deliver jaw-dropping customer experiences by being curious, meticulous, and proud of what we build â even when nobodyâs watching.
We are âmajosâ
Be friendly & have fun with your coworkers. Always be genuine & honest, but kind. âMajoâ is our way of saying: be a good human. Be approachable, helpful, and warm. Weâre building something ambitious, and itâs easier (and more fun) when we enjoy the ride together. We give feedback with kindness, challenge each other with respect, and celebrate wins together without ego.
Urgency with Focus
Create the highest impact in the shortest amount of time. Move fast, but in the right direction. We operate with speed because time is our most limited resource. But speed without focus is chaos. We prioritize ruthlessly, act decisively, and stay aligned. We aim for high leverage: the biggest results from the simplest, smartest actions. Weâre running a high-speed marathon â not a sprint with no strategy.
Talent Density and Meritocracy
Hire only people who can raise the average; âexceptional performance is the passing grade.â Ability trumps seniority. We believe the best teams are built on talent density â every hire should raise the bar. We reward contribution, not titles or tenure. We give ownership to those who earn it, and we all hold each other to a high standard. A-players want to work with other A-players â thatâs how we win.
First-Principles Thinking
Strip a problem to physics-level facts, ignore industry dogma, rebuild the solution from scratch. We donât copy-paste solutions. We go back to basics, ask why things are the way they are, and rebuild from the ground up if needed. This mindset pushes us to innovate, challenge stale assumptions, and move faster than incumbents. Itâs how we build what others think is impossible.