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Hybrid PE-Customer Service HC at Cognizant

Cognizant · Not Specified, United States Of America · Hybrid

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Job Summary

Join our team as a Customer Service Professional where you will play a crucial role in enhancing customer satisfaction and ensuring seamless service delivery. This hybrid role requires you to work night shifts providing support to our clients with a focus on the payer domain. With a minimum of 0 to 1 year of experience you will be instrumental in resolving customer queries and contributing to our companys success.


Responsibilities

  • Provide exceptional customer service by addressing inquiries and resolving issues efficiently during night shifts.
  • Collaborate with team members to ensure a seamless service delivery experience for all customers.
  • Utilize technical skills to troubleshoot and resolve customer issues related to our services.
  • Maintain accurate records of customer interactions and transactions for future reference.
  • Communicate effectively with customers to understand their needs and provide appropriate solutions.
  • Assist in the development and implementation of customer service policies and procedures.
  • Monitor customer feedback and suggest improvements to enhance service quality.
  • Work closely with the payer domain team to ensure alignment and consistency in service delivery.
  • Participate in training sessions to stay updated on product knowledge and service techniques.
  • Support the team in achieving customer satisfaction targets and service level agreements.
  • Contribute to the continuous improvement of customer service processes and practices.
  • Ensure compliance with company policies and industry regulations in all customer interactions.
  • Demonstrate a proactive approach in identifying potential issues and providing solutions.

    • Qualifications

  • Possess strong communication skills to effectively interact with customers and team members.
  • Exhibit problem-solving abilities to address and resolve customer issues promptly.
  • Display a customer-centric mindset with a focus on delivering high-quality service.
  • Have a basic understanding of the payer domain to support relevant customer inquiries.
  • Show willingness to work night shifts in a hybrid work model.
  • Demonstrate adaptability to changing customer needs and service requirements.
  • Maintain a positive attitude and professional demeanor in all customer interactions.

    • Certifications Required

    Certified Customer Service Professional (CCSP)

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