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Hybrid Food Access Coordinator, HEAL at Communityactionhouse

Communityactionhouse · Holland, United States Of America · Hybrid

$42,120.00  -  $45,240.00

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About Community Action House

Since its founding in 1969, Community Action House has been the focal point of community efforts to provide critical support and pathways out of poverty for our neighbors in need. Our community-powered work takes a client-centric approach that meets people wherever they are at and offers services that enhance ownership and agency. Our work is organized in three interconnected areas: Food Access, Resource Navigation, and Financial Wellness. Welcome, excellence, and collaboration are some of our core values. Learn more at www.communityactionhouse.org.

In October 2021, we launched our new ‘Food Club & Opportunity Hub’ to expand efficient, impactful healthy food assistance with the on-site integration of other pathway programs. More recently, we announced a partnership with Dwelling Place to help address the affordable housing crisis here in Holland. In July 2023, we publicly launched our expansion of Lakeshore Food Rescue (www.lakeshorefoodrescue.org).

Organizational budget: $9M-10M (inclusive of $5M in-kind support)
Agency Size: 60-70 staff and 2,300+ annual volunteers

Our Values
Who we are. Who we aspire to be. What drives us. What unites us. Learn more, here!
- Radically Welcoming
- Guest-Centered
- Lead with Kindness
- Curiosity-Driven
- Always Improving
- Collaborative by Design
- Contagious Commitment
- One Team

Position Details
Position Type: Full-time, Regular, 30 hours/week
Overtime Status: Non-exempt
Reports To: Director of Food Access Programs 
Direct Reports: None
Department: Food Access (Food Club, HEAL)
Primary Location: Food Club & Opportunity Hub
Position Term: This position is grant-funded through September 2026, with potential for evaluation and renewal. 
Compensation & Benefits: $20.25 - $21.75 hourly, eligible for full time benefits

Summary
The Food Access Coordinator, HEAL is responsible for successfully coordinating and implementing new food program offerings for Medicaid enrollees. This position will work collaboratively with program leadership and other teams to implement new program processes and policies to provide food and nutrition programming as a part of new state Medicaid benefits. They are responsible for providing direct customer service, maintaining product stock and inventory, driving company vehicles for delivery of food stock, and for timely data entry of relevant information in support of the program and grant responsibilities.


Responsibilities & Essential Duties
  • Coordinate and work collaboratively within the Food Club and Guest Services teams, and cross-functional stakeholders to develop processes for In Lieu of Service food programming for Medicaid Enrollees. 
  • Implement and execute new program components, working closely with Food Club and Guest Services teams. 
  • Support teams in providing an effective service delivery process for enrollees, from intake to checkout.
  • Provide outstanding member service for program enrollees. 
  • Responsible for accurate and timely data entry and administration of technology systems, including Client Relationship Management (CRM) and Point of Sale (POS) systems. 
  • Ensure food is properly stored in a timely and food safe manner.  
  • Plan and package deliveries, at times delivering to program participants using company vehicles.
  • Effectively maintain product inventory, stocking and merchandising of program specific products, and proper food handling. 
  • Identify opportunities and take steps to improve member and volunteer experiences.
  • Other duties as assigned.


    • Supervision Received
  • General Direction: Receives broad guidance and direction and has some autonomy in decision-making and flexibility in determining how to achieve goals. Supervisor provides support and resources as needed but may not be directly involved in day-to-day decision-making or task assignments.


    • Education & Experience
  • 1+ years of relevant experience required 
  • High School Diploma required.  Some college preferred.
  • Valid driver’s license in good standing
  • ServSafe Certification (or willingness to obtain)
  • Basic conversational Spanish proficiency desired, or Khmer


    • Qualifications
  • Previous customer service experience. 
  • Ability to prioritize and manage multiple tasks independently, experience in project management preferred. 
  • Preferred proficiency in Google Workplace, and familiarity with Inventory, Point of Sale or Client Relationship Management softwares. 
  • Analytical and problem-solving skills with the ability to interpret information to support decision making. 
  • Demonstrate a genuine passion for our mission and a commitment to upholding our team’s values: Radically Welcoming, Guest-Centered, Lead with Kindness, Curiosity-Driven, Always Improving, Collaborative by Design, Contagious Commitment, & One Team.
  • Ability to work effectively in collaboration with diverse groups of people.
  • Willingness and interest in continuous learning and adaptation based on your professional interests and organizational needs.
  • A high standard of performance and integrity, and ability to lead by example to foster a positive workplace culture.
  • Proficiency in clear and effective written and verbal communication, and ability to develop trusting professional relationships.


    • Physical Requirements
  • Frequently work in stationary position 
  • Frequently move about work area
  • Frequently reach with hands and arms
  • Frequently drive a motor vehicle 
  • Frequently operate computer and general office machines
  • Frequently use ability to push, pull, and lift up to 40 pounds
  • Occasionally bend, stoop, kneel, crouch, or crawl
  • Continuously use eyesight clarity/accuracy or visual perception
  • Continuously read and understand written word
  • Occasionally operate machines: pallet jack


    • Other Factors
  • Access to consistent and reliable transportation


    • Application
    Interviews are conducted on a rolling basis until position is filled. To apply, submit resume and 1 page cover letter, depending on position. Contact [email protected] with questions.

    Equal Opportunity Employer
    Community Action House is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex (including pregnancy, childbirth, medical condition related to pregnancy or childbirth), sexual orientation, and gender identity, national origin, disability, age, genetic information, height, weight, marital status, veteran status, or any other status protected under applicable federal, state, or local laws. We encourage applicants of all backgrounds to apply.

    Note: This Job Description is a description of the typical duties of this position, and is not intended to be a comprehensive list of all duties. Job incumbents may be asked to perform other duties as required.
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