Hybrid Technician Manager (AV & IT) at TheCoTeam, LLC
TheCoTeam, LLC · Wilmington, United States Of America · Hybrid
- Professional
- Office in Wilmington
The Technician Manager is responsible for leading and supervising the technical team (installation and service techs) delivering exceptional AV and IT service installation and support. This role includes managing and maintaining network and system infrastructures and scheduling service calls.
Your Hours:
Your Hours:
- Mon-Fri 7am–4pm
Your Location:
- 6622 Gordon Rd, Suite H, Wilmington, NC 28411
Your Day-to-Day
Team Management
- Supervise, train, and mentor the technical team
- Hiring, onboarding, and evaluation of technicians
- Maintain safety protocols and company policies
Tickets & Scheduling
- Review incoming service tickets, contact clients, and schedule service calls
Systems & Networks
- Company Network: Maintain performance and reliability
- Windows Servers: Backups, patches, and security
- Cybersecurity: Keep us safe!
- Support hardware and software deployment
Support & Troubleshooting
- Support Internal Teams & External Customers
- Service Requests AV and IT Related (computers, servers, networks, and AV devices)
Reporting
- Build and maintain reports on system performance, ticketing metrics, security compliance, and business analytics.
Requirements & Abilities
- Bachelors in IT (or equivalent experience)
- Leadership managing technical teams
- Experience: IT, network admin, windows servers, AV tech, Ticketing Systems
- Preferred: CompTIA, CCNA, or AV related certifications
- Travel to client sites may be required.
- Lift +50lbs
- Valid driver’s license.
- Pass NC Alarm Board background check.
Port City Sound's Contribution to You
- Annual Salary $80K - $90K
- 60% of health insurance for employee (access to other types too!)
- 2% Gift to Simple IRA
- PTO: 3wks/yr (and more later!)
- 7 paid holidays
