Since our launch in 2015, we’ve lent over £13bn to ambitious entrepreneurs across both the UK and US. That’s led to the creation of over 40,000 new jobs and over 29,000 new homes – and we’re not about to stop there. We’re dedicated to helping trailblazing businesses thrive.
Our Business Banking proposition is designed for the UK’s most ambitious, high-growth companies. Since launching in 2024, we’ve built a digital-first, insight-led experience for modern SMEs—one that’s shaped by the needs of scale-ups and the expectations of today’s decision-makers.
As we enter our next phase of growth, we’re hiring a Senior Director to co-lead the Business Banking unit. You’ll work in tandem with the Senior Product Director to shape the vision, scale the product, and manage the business end-to-end—with a particular focus on Commercial, Go-to-Market, Marketing, Partnerships, Onboarding, and Customer Experience.
This is a unique opportunity to lead a rapidly growing unit inside one of the UK’s most successful fintech-born banks.
What You’ll Do
Strategic Leadership & Business Ownership
Own and evolve the strategic direction of Business Banking alongside the Senior Product Director.
Be jointly responsible for the unit’s P&L, roadmap, and day-to-day performance, acting as a true co-founder of the business line.
Align business banking strategy with OakNorth’s broader mission and commercial objectives.
Represent the unit across internal forums, board, and market-facing engagements.
Commercial & Go-to-Market Execution
Lead the commercial and go-to-market functions, ensuring they’re structured for growth and equipped to scale.
Drive revenue growth via pricing, acquisition channels, content, campaigns, and customer lifecycle strategies.
Develop and execute go-to-market plans, with clear accountability for lead generation, conversion, and retention metrics.
Cultivate new distribution partnerships and ecosystem relationships to unlock scalable channels and growth loops.
Customer Experience & Onboarding
Own and continuously optimise the customer journey—from awareness and acquisition through onboarding, activation, and lifecycle engagement.
Partner closely with Operations and Customer Success to ensure a seamless, insight-led and feedback-driven experience.
Set and deliver against CX metrics, including onboarding conversion, NPS, CSAT, and churn.
Cross-Functional Leadership
Operate within a matrixed team model, collaborating daily with Product, Technology, Risk, Legal, Data, and Operations.
Translate strategic goals into execution plans across multiple squads.
Ensure commercial priorities are fully integrated into product design, delivery, and decision-making.
Growth, Experimentation & Scale-Up Culture
Build a culture of testing, learning, and iteration—balancing speed with quality and impact.
Prioritise ruthlessly to focus on what drives growth and customer value.
Identify opportunities and gaps fast, and activate plans to respond with agility.
People Leadership & Talent Development
Lead and grow the commercial team, acting as a coach, partner, and mentor.
Champion OakNorth’s culture, values, and leadership principles in everything you do.
Work with People & Talent teams on org design, hiring plans, and future leadership pipelines for the unit.
Own and evolve the strategic direction of Business Banking alongside the Senior Product Director.
Be jointly responsible for the unit’s P&L, roadmap, and day-to-day performance, acting as a true co-founder of the business line.
Align business banking strategy with OakNorth’s broader mission and commercial objectives.
Represent the unit across internal forums, board, and market-facing engagements.
Commercial & Go-to-Market Execution
Lead the commercial and go-to-market functions, ensuring they’re structured for growth and equipped to scale.
Drive revenue growth via pricing, acquisition channels, content, campaigns, and customer lifecycle strategies.
Develop and execute go-to-market plans, with clear accountability for lead generation, conversion, and retention metrics.
Cultivate new distribution partnerships and ecosystem relationships to unlock scalable channels and growth loops.
Customer Experience & Onboarding
Own and continuously optimise the customer journey—from awareness and acquisition through onboarding, activation, and lifecycle engagement.
Partner closely with Operations and Customer Success to ensure a seamless, insight-led and feedback-driven experience.
Set and deliver against CX metrics, including onboarding conversion, NPS, CSAT, and churn.
Cross-Functional Leadership
Operate within a matrixed team model, collaborating daily with Product, Technology, Risk, Legal, Data, and Operations.
Translate strategic goals into execution plans across multiple squads.
Ensure commercial priorities are fully integrated into product design, delivery, and decision-making.
Growth, Experimentation & Scale-Up Culture
Build a culture of testing, learning, and iteration—balancing speed with quality and impact.
Prioritise ruthlessly to focus on what drives growth and customer value.
Identify opportunities and gaps fast, and activate plans to respond with agility.
People Leadership & Talent Development
Lead and grow the commercial team, acting as a coach, partner, and mentor.
Champion OakNorth’s culture, values, and leadership principles in everything you do.
Work with People & Talent teams on org design, hiring plans, and future leadership pipelines for the unit.
Who you are
Must-Have Experience
Extensive experience in high growth and scale-up environments in FinTech, SME financial services, or SaaS businesses—ideally with product and commercial exposure.
Proven P&L responsibility or full ownership of a business vertical.
Strong analytical and commercial instincts and an entrepreneurial mindset—you move fast, learn quickly, and never lose sight of the customer.
Experience scaling go-to-market functions, including sales, partnerships, marketing, and CX.
Demonstrated leadership in a matrixed, cross-functional environment, with the ability to influence and mobilise across teams.
Fluent in data, customer insight, and market intelligence to drive decisions.
Mindset & Traits
Strategic thinker and decisive operator.
Clear communicator and stakeholder influencer.
Builder of culture, capability, and systems.
Calm under pressure; energised by ambiguity.
Growth-oriented, feedback-driven, team-first.
Why Join Us
You’ll be at the heart of one of OakNorth’s most exciting growth opportunities—helping shape the next frontier of SME banking in the UK.
You’ll join a mission-driven organisation that’s scaling with ambition, pragmatism, and purpose.
You’ll work alongside some of the brightest minds in banking, technology, and product.
You’ll make real, measurable impact—from revenue to reputation to customer.
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