Hybrid Operations Manager at The Rank Group

Grosvenor Casino, The Victoria (150-162 Edgware Rd, London W2 2DT)

Situated in the bustling heart of London, The Victoria is Grosvenor Casinos' flagship venue, enchanting our loyal guests for six decades. Having undergone a £15 million refurbishment, we're poised to become the UK's premier gaming destination for both our esteemed customers and dedicated team members. The newly revamped casino now features a fantastic new restaurant, sleek self-service refreshment facility, and a stylish new wine bar on our terrace.

Step into an exciting role with us as we embark on this new chapter!

As an Operations Manager, you’ll play a crucial role in ensuring the seamless flow of gaming excitement. You’ll oversee all gaming activities within the casino, including table gaming, electronic gaming, and poker, ensuring each area operates effectively, efficiently, and in accordance with regulatory requirements.  

Collaborating with the General Manager, you’ll contribute to bringing the Grosvenor Business Plan to life, focusing on enhancing customer excitement, driving business growth, and maintaining an exceptional casino experience for our customers.  

Your leadership will be instrumental in fostering a culture of excellence among your team, promoting high standards of customer service, and innovating gaming operations that excite and entertain guests. 

We’re on the lookout for future General Managers. If you're a driven and experienced Casino Manager with a track record of high performance, we’d love to hear from you.

• An excellent knowledge of all UK gaming activities and proven success in achieving sales and yield targets 
• Hold a current PML License 
• Have a proven track record and ability to lead a team of people and communicate the standards and targets for a successful casino.  
• Be people focused with a passion for delivering first class customer experiences 
• Demonstrate an Inclusive people leadership style recognising team members and stakeholders for their individuality 
• Be able to demonstrate the company values and correct behaviours that will support driving our mission to be the most loved Casinos in the UK 
• Have proven experience conducting/recording EDD and RG conversations with customers, ensuring compliance with all regulatory and legislative requirements