Hybrid biBerk Direct Service Support Team Lead at biBerk Direct Service

biBerk Direct Service is seeking a dynamic, motivated, and technical minded Team Leader to help guide our Service Support Team (QA + Training)

Job Responsibilities

• Oversee and manage a growing Team of Service Training & QA Specialists
• Aligns QA and training activities with the Company’s goals and objectives to ensure the achievement of efficiency targets and other KPI metrics
• Monitors and reports on the effectiveness of the Service Support Team
• Track and advocate for new and existing BUGS, User Stories, and Customer Experience enhancements
• Collaborates with Customer Experience, IT, and Service Leaders to ensure seamless improvements are being made

Qualifications

• Minimum associate degree and two years in a QA or Training role, or any tenured biBerk Team Member currently in good standing and who meets additional qualifications below
• Must have (or obtain within 90-days) an active property and casualty insurance license
• Possess deep understanding of biBerk culture, expectations, and grasp the relationship of operational workflows to tech driven enhancements
• Ability to communicate and present ideas effectively both orally and in writing
• Career driven and self-motivated