Hybrid Patient Services Specialist at Texas Tech University Health Sciences Center El Paso
Texas Tech University Health Sciences Center El Paso · El Paso, United States Of America · Hybrid
- Junior
- Office in El Paso
Position Description
This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.
Travel Required
Up to 25%
Major/Essential Functions
- Registers and schedules patient appointments for office visits accurately and efficiently in the EMR and billing system
- Receives incoming calls Verifies and updates managed care plan and/or insurance information into patient account
- Scans accurately all necessary paperwork, forms an patient information into correct file folder in EHR Plus other duties Cashier and prepares daily deposits
- Responsible for collecting patients co-payments, payment for services rendered, and/or outstanding balances
- Arrives and No-Shows appointments daily after each clinic session for the end of the month statistical departmental report
- Trains existing and/or new employees in the registration and processing of patients or in any other job related duties
- Provides cross-training to staff within different clinic areas
- Verifies, updates and optimizes the patient schedule daily
- Remains current with all licensure, certifications and mandatory compliances and trainings required of this position
- Adhere to all policies, procedures and practices (Regents Rules, TTUS, HSECEP OPs, etc.)
- Personally demonstrate, display and act in accordance with TTUHSC EP's Values (Service, Respect, Accountability, Integrity, Advancement, and Teamwork). Serve as a Value's leader while actively promoting and encouraging staff across the institution
- Perform all other duties as assigned
Grant Funded?
No
Minimum Hire Rate
Compensation is commensurate upon the qualifications of the individual selected
Pay Basis
Hourly
Work Location
El Paso
Preferred Qualifications
- Knowledge of basic office equipment and computer skills; email, PC, Telephone, 0-Key, Excel, Word
- Knowledge of various managed care plans and private insurances
- Knowledge of referral and authorization processes
- Proficient professional telephone skills, ability to interact effectively and efficiently with others
- Ability to work in a busy environment
- Ability to understand and follow instructions; some familiarity with dental procedures
- Ability to communicate effectively and professionally with a variety of people
- Work closely with staff, manager, supervisor, dental students, and administration
- Bilingual capability. English and Spanish
- Willing to work M-F 0800-1700, some extended hours and holidays are possible
- Minimal one year dental office experience and working knowledge of dental billing codes (CDT)
Campus
HSC - El Paso
Department
Woody L. Hunt SDM Admin ELP
Required Attachments
Cover Letter, Resume / CV, Transcript
Job Type
Full Time
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website.
Job Group
Information and Records Clerks
Shift
Day
EEO Statement
All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.
Required Qualifications
- A High School diploma or GED. 1-year Customer Service, office, or related experience
- Additional education may substitute for the experience requirement
Does this position work in a research laboratory?
No
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx
