Hybrid Resupply/Customer Service Representative at Kennebec Pharmacy and Home Care

Resupply/Customer Service Representative

KennebecPharmacy and Home Care is your local pharmacy and home medical equipmentprovider dedicated to making better living possible. We offer an array ofservices that extend far beyond those of a traditional retail pharmacy and havebeen serving residents throughout the state of Maine for over 20 years.

Youcan look to us for: prescriptions, specialty medications, durable medicalequipment, home infusion therapy, respiratory therapy and more. 

AtKennebec Pharmacy & Home Care, we are dedicated to addressing thepharmaceutical, durable medical equipment, and respiratory needs of those weserve with unparalleled care and compassion. Our mission is to provide thehighest level of service and support, making better living possible for ourclients every day.

TheCustomer Service Representative helps patients and customers choose and usehome medical equipment and supplies, either for rental or purchase. 

Key duties include:

• Manage the refill line
• Assist customers in-person and by phone 
• Provide product information and instruction 
• Gather accurate referral details 
• Maintain customer records 
• Coordinate with billing and clinical staff 
• Communicate with physicians for order clarification
• Manage store inventory using the CPR+ system
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EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

• High School graduate or equivalent.
• One year of experience in customer relations.
• Strong oral and written communication skills.
• Experienced using a computer.
• Knowledge of special payer guidelines, i.e., Medicare, Medicaid, Managed Care, 
• Knowledge of the medical field, with experience in home health care desirable.
• Experience in processing health insurance claims is strongly preferred.

If you’re ready tomake a meaningful impact and join a team that is dedicated to making betterliving possible, we’d love to hear from you!!

Kennebec Pharmacy& Home Care provides equal employment opportunities to all employees andapplicants for employment and prohibits discrimination and harassment of anytype without regard to race, color, religion, age, sex, national origin,disability status, genetics, protected veteran status, sexual orientation,gender identity or expression, or any other characteristic protected byfederal, state or local laws.

This policy appliesto all terms and conditions of employment, including recruiting, hiring,placement, promotion, termination, layoff, recall, transfer, leaves of absence,compensation, and training.