Hybrid Applications Analyst at City of Steamboat Springs, CO
City of Steamboat Springs, CO · Steamboat Springs, United States Of America · Hybrid
- Professional
- Office in Steamboat Springs
About the Department
When joining the City of Steamboat Springs, you can expect to work for an organization with:
A team that strives to make this the best place you’ve ever worked!A focus on supporting our employees’ mental, physical, and financial well-being
A commitment to diversity, equity, and inclusion that creates a welcoming city
A highly engaged workforce proudly serving our community with excellence and distinction
A passion for strategically providing outstanding municipal services
A promise to each other to support the work we all do for the city, community & Yampa Valley
Uniqueness Fuels Our Innovative Spirit
Our commitment to inclusion across race, gender, age, religion, identity and experiences drives us forward every day. It's the collective sum of our experiences that makes Steamboat Springs and the Yampa Valley a powerful, insightful and welcoming community.
The City of Steamboat Springs is hiring an Applications Analyst to join their team!
GENERAL PURPOSE
The Applications Analyst is responsible for the implementation, configuration, support, and optimization of the city’s third-party enterprise software systems. This position serves as a subject matter expert across the organization, collaborating with vendors, IT team members, and internal departments to ensure applications and workflows align with business needs and are used effectively. The ideal candidate is a self-starter who is comfortable learning new applications, solving problems, and improving processes.
SUPERVISION RECEIVED
Under direction of Principal Business Analyst
SUPERVISION EXERCISED
Supervises vendors and contractors, assists other IT staff, and provides guidance to business stakeholders.
Position Duties
Supports the implementation of business-requested changes by configuring systems, testing functionality, and ensuring solutions work as expected.
Conducts research into C.O.T.S. (Commercial off the shelf software) systems, products, and services in support of evaluation and implementation efforts that enhance the city’s existing software environment.
Improves operations by conducting systems analysis, recommending changes in policies and procedures, and identifying opportunities to automate and/or improve efficiency of existing business processes.
Develops knowledge of business unit functions and builds relationships across the organization to understand department needs and translate them into technical requirements to implement solutions that support business operations and strategy.
Manages individual assignments and competing priorities by effectively organizing tasks, tracking project schedules, and completing key deliverables within deadlines, such as system setup, testing, and documentation.
Builds and maintains relationships with vendors and consultants, serving as a liaison between them and internal business stakeholders and ensuring service levels are met.
Evaluates and responds to requests for service and assistance from users and customers as called upon regarding enterprise applications and systems.
Investigates, diagnoses, and resolves application functionality related issues, and provides support and troubleshooting for the city’s enterprise third-party software systems and internally developed workflows.
Analyzes and implements reasonable system configurations and improvements based on user needs and vendor capabilities.
Configures and packages software applications for automated deployment using Microsoft Configuration Manager and Microsoft Intune.
Administers user access and security roles for various software systems, ensuring authorization and provisioning aligns with business policies.
Supports data management activities such as data cleansing, analysis, and reporting to help departments maintain data accuracy and make informed decisions.
Prepares and maintains technical documentation in the form of procedural steps, operations manuals, functional specifications, and/or user guides for new and existing software systems.
Supports one-on-one or group training sessions for new users or new functionality.
Performs other similar duties as assigned.
PERIPHERAL DUTIES
Special Projects or other duties as assigned.
Participates in work group and team meetings, department and service area staff meetings.
Establishes and maintains effective working relationships with other employees and technical vendors.
Resolves escalated Help Desk issues.
Minimum Qualifications
Education and Experience:
Requires a bachelor’s degree in computer science or related field, and
Five (5) years’ experience and current training in computer technology or
Any equivalent combination of relevant education and experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
Necessary Knowledge, Skills and Abilities:
Excellent customer service, interpersonal and communication skills, and ability to build effective working partnerships externally with vendors and internally across department functions.
Demonstrates strong problem-solving skills, a curiosity to learn new systems, and the ability to work independently and collaboratively with business and technical teams.
Extensive experience using COTS, SaaS, and custom applications. Experience with Workday is a plus.
Proficiency in using Microsoft or other development tools, such as SQL Server, PowerShell, or Power Platform.
Experience with performing data analysis and using reporting technologies, such as SSRS, Power BI, and Tableau.
Expert working knowledge of the Microsoft Office Suite, with the ability to effectively use communication platforms, such as email, chat, and video conferencing to collaborate and perform the essential functions of the position.
Familiarity with the ITIL framework.
Demonstrates strong knowledge and understanding of information technology and an eagerness to stay current with its evolving tools, systems, and best practices.
Other Qualifications
TOOLS AND EQUIPMENT USED:
Personal Computer, Computer support systems, network hardware, software applications, motor vehicle, calculator, phone, copy and fax machine, scanner.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear, use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is required to walk and occasionally required to crawl under desks and in tight spaces.
The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is moderate to noisy.
SELECTION GUIDELINES
Formal application, rating of education and experience; oral interview and reference check; job related tests may be required.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
This position does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
EOE. Apply Now
