We are looking for motivated individuals who want to kick-start a career in technology and technical services. Would you thrive in a small support center where you can learn about the technology and innovations driving the bowling and entertainment industry? This position is designed to offer a growth path into our professional Technical Support team. As a Junior Technical Support Representative, you will train to support our customers by phone, email, chat, and using various remote support tools. Our customers are a combination of large and small businesses, some with little or no IT expertise in-house. We are looking for people with strong technical skills and those who interact well with customers -- whether they are the business owner, front desk staff, or mechanics. We are a growth-focused employer dedicated to further developing these skills in our employees.
Essential Functions
Answer and respond to technical issues via inbound calls from external customers and end-users of QubicaAMF Products.
Use your sleuthing skills to troubleshoot a possible wiring issue.
Diagnosis and fix that pesky computer that won’t boot.
Team up with peers to increase overall knowledge of different aspects of products.
Provide remote installation support for our proprietary software.
Troubleshoot and initiate a warranty claim.
Remain calm and conquer that Point-of-Sale terminal that won’t connect to the network.
Performs additional duties as directed.
Supervisory Responsibilities:
The position will not have direct reports.
Competencies/Qualifications:
Working knowledge of firewalls, routers, and switches.
End-user support (OS, Hardware, Printer troubleshooting, etc.)
Excellent communication (written and oral) skills.
Excellent documentation and record-keeping skills.
The desire and ability to learn new technology.
Willingness to learn installation construction skills.
Knowledge of power tools, meters, and hand tools is a plus.
Bilingual is a plus.
Work Environment:
While performing the duties of this job, the employee regularly works in a warehouse environment where higher levels of noise, dust, and activity can be expected. This is a non-temperature-controlled warehouse where temperatures can be hot in the summer and cold in the winter. There is frequent exposure to moving parts.
Physical Demands:
The employee is frequently required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.
Travel Required:
Some travel is required so we can develop your skills through hands-on training.
Required Education and Experience:
High School Diploma or equivalent combination of education and experience.
Must be at least 18 years of age.
Minimum of 1 year of experience in entry-level tech support.
Technical background in electrical and/or mechanical systems is a plus.
Schedule:
During training: Monday through Friday, 8:30 a.m. to 5:30 p.m.
After training: Monday through Friday, 10:00 a.m. to 7:00 p.m., with some weekends required.
Competitive compensation and benefits include medical/dental/vision insurance, 401k with employer contribution, PTO, paid Holidays, and an on-site fitness center.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.
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