Homeoffice Event Rental Consultant- REVERIE SOCIAL at PEAK Event Services

Reverie Social is a family brand of PEAK Event Services. We are a luxury linen company now shipping nationwide. The brand was created by Party People for Party People. We understand the importance of creating unforgettable experiences for our clients and we know that the details matter. Our parent company PEAK Event Services is proud to be the premier event rental and tenting company in New England! Joining the PEAK team means being part of a team that makes it happen. At PEAK, we find joy in bringing important moments to life. To our clients, it all feels like magic, but in reality, there’s a lot of work that goes into our work — strategy, creativity, and grit. Each new event brings its own brand of challenges, and we’re just the team to solve them. We’re motivated and inspired to deliver unique experiences in our own ingenious ways. This extra effort and determination helps us deliver stressless events for our clients, while providing us with transformative opportunities to learn, grow, and spread joy.

What you’ll Do

The Event Rental Consultant is responsible for all sales activities from initiation through closing, while maintaining a luxury customer service experience. Responsible for answering calls, chats/ online orders, entering and updating orders in our computer system, troubleshooting inventory questions and virtually meeting with clients. This position works collaboratively with other sales team members as well as various Departments to achieve customer satisfaction, strengthen customer relationships, generate revenue and achieve long-term account management goals that are in line with company vision and values.   

Only candidates in the Charleston area will be considered. 

  The Day To Day

• Top notch customer service when answering clients through email, chat, phones
• Be the expert in assisting customers with event order design, any order changes, and product questions 
• Navigate multiple software applications and technologies simultaneously
• Responsible for roughly $1 million in revenue annually
• Proactively maintain and expand strategic accounts within targeted geographic locations 
• Consult with clients to determine event details and rental needs
• Utilize opportunities, leads, tasks and account notes in Salesforce
• Prepare all customer quotes and follow up within 48 hours 
• Create and enter customer orders while verifying entered orders for accuracy and complete all revisions/additions
• Participate and share experiences in weekly team meetings
• Conduct virtual client appointments and virtual design meetings
• Master RS’s order entry software including UPS calculations and tracking 
• Problem solve and troubleshoot rental inventory issues/ custom orders/ UPS delays 
• Educate customers about all rental items available across selling all company products
• Attend industry events within designated geographic locations determined in collaborations with the Director of Business Development 
• Identify and manage top client prospects while attending industry events
• Understand and respect the confidentiality of client and company information
• Establish yourself as a trustworthy member of the sales team

 Why You’ll Like Working Here 

· Our incredible compensation combo of Competitive Pay, Paid Time Off + Paid Holidays

· Support for your personal life + wellbeing 

· We like to celebrate + we do it often! 

· We foster and embrace an inclusive and diverse work culture

 
Only candidates in the Charleston area will be considered.  

  What We’re Looking For

• 1-3 years of hospitality experience with an event rental company, event planner, venue, or hotel
• Sales experience and hospitality degree is a plus
• Proficient with computers (Microsoft Outlook, Word, Excel, etc.)
• A lifelong learner and someone who seeks feedback for continuous improvement
• Positive attitude and professional demeanor
• The desire to help fellow teammates grow and proudly serve our clients  
• Conducts themselves in a professional manner while traveling as you represent the brand 
• Ability to work with luxury clientele on a daily basis which includes going above and beyond to get to yes for the client

This position reports directly to the Director of Business Development. Clear communication skills, the willingness to become a team player and help when needed is the kind of attitude that’s required to be successful in this position. Our management style is a team approach to problem solving. We are a luxury brand and our clients expect that from us in every aspects of the rental process. 

It is especially important for the person functioning in this position to develop trust within the Sales and Operations Departments. Honoring commitments made to customers by our sales team is critical to maintaining our industry reputation for high quality products and service. You will be involved daily with fulfilling those commitments.

Compensation and Our Full Suite of Benefits

• $22.00-$25.00+  per hour, dependent upon experience (plus detailed incentive plan)
• Medical, Dental + Vision Insurance
• Company-Paid Basic Life + AD&D Insurance
• Short Term & Long Term Disability Insurance
• Telehealth + Wellness 
• Flexible Spending Accounts (FSAs)
• Employee Assistance Program
• Travel Assistance 
• 401K Retirement Plan + Employer Matching 

 
Only candidates in the Charleston area will be considered.  

More About Us

• We’re not just a rental events company – our PEAK Code drives the work we do,  every day. 
• We’re partners in problem solving. We collaborate in order to push through challenges and succeed together. 
• We are employers of respect. Our relationships mean the world to us and we hold ourselves to the highest level of accountability. 
• We are advocates for our communities. From sponsoring events and organizations to volunteering and donating our time, we support our communities and are committed to social responsibility. 
• We are keepers of the craft. Our attention to detail, commitment to excellence and devotion to our clients allows us to go “Above and Beyond”.

PEAK is an EEO Employer. We seek diversity and culture-add candidates, not necessarily “culture-fits” or more of the same. We believe diversity makes us better, and we seek to create a workplace where all feel a sense of belonging. Please let us know if you need any assistance or accommodation in the application process.

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