Hybrid Inside Account Manager at AWC Inc.

We are seeking individuals with boundless energy, unwavering persistence, and an appetite for learning.  We value individuals who approach challenges with enthusiasm and creativity. If you're ready to embark on a journey of continuous growth and contribute to meaningful solutions, we want you on our team.

As an Inside Account Manager / Subject Matter Expert with AWC, you will work directly with inside team, customer service, technical account managers, business development, and our technology partners to meet customer needs. You will strive to leverage solutions dedicated to enhancing efficiency, safety, and productivity for our customers.   The ideal candidate will have a background and be recognized as an SME, in overpressure protection which includes Relief Valves, Rupture Disk, and Tank Vents.  Candidates must have proven track record of leading and supporting teams to success in above attributes for Louisiana market or similar market.   

How you’ll make an impact:

• Manage and grow relationships with existing clients, serving as their primary point of contact for inquiries and support whenever needed.
• Intimate learning of our AWC Business system from Sales & Operations perspective as well as building logistics.
• Provide technical expertise and guidance on our Over Protection Products both internal at AWC and external when necessary with our Technical Account Managers at customer sites.
• Be key point person to grow and strengthen our relationships with our Technology Partners as required and needed.
• Provide technical expertise to AWC technical account managers and customers on overpressure protection equipment such as pressure relief valves, rupture discs and tank vents. This will include sizing, product selection and trouble shooting.
• Be able to make product recommendations to customers and help them identify the best technology to solve their needs.
• Coordinate with internal departments, including service shops, engineering, materials management, and logistics, to ensure timely delivery and installation of products
• Review work processes to ensure that internal and external quality standards are followed and offer suggestions to increase efficiency
• Establish and help manage customer requirements, process Request for Quotes (RFQ), Purchase Orders (PO), and specific Customer contracts/agreements.
• Set up & Manage customer requirements (Quote & Order) and customer account codes as required.

Skills you’ll need:

• Bachelor’s degree in engineering or direct Business-related experience.
• Minimum of 5 years’ experience in account management, inside sales, or business development within the industrial controls and automation industry
• Excellent communication and interpersonal skills, with the ability to build trust with clients
• Results-oriented mindset with a focus on customer satisfaction and relationship-building
• Proficiency in CRM software and Microsoft Office Suite
• Must be a team player with the ability to work with cross-functional teams to achieve common goals
• Willingness to be on call for after-hours & weekend support periodically

Here’s what will set you apart:

• Specific Business Development and/or Subject Matter Expertise (SME) in a certain niche area to help provide solutions in our Over Pressure Protection Line of Business that benefits AWC Louisiana and possibly all AWC.
• Knowledgeable in the design, sizing and selection of overpressure protection equipment such as Pressure Relief Valves, Rupture Discs and Tank Vents. Experience with brands that AWC represents is preferred.

The Rewards:

• Employee Stock Ownership Plan (ESOP)
• 401(K) Match
• Competitive Pay
• Medical, Dental and Vision Insurance Package
• Employer Paid Life Insurance
• Paid Time Off and Holiday Pay
• Career Development Opportunities

About AWC

As employee-owners, we strive to do more than just complete tasks; we seek to develop fulfilling careers by pushing ourselves and questioning the status quo. We embrace innovative and creative methods to expand our expertise while providing genuine value to our customers and technology partners. We strategically partner with the world’s most-recognized brands to help engineering, reliability, and maintenance teams solve problems effectively. As experts in our partners’ technologies, we are well-equipped to properly size, select, configure, and support each. It is our goal to serve you with the best combination of caring experts and innovative solutions from our partners.

How We Win Together

We are committed to solving customer problems and are looking for team members that want to be a trusted resource to those looking for a partner who out-knows, out-cares, and out-serves everyone else. Every day, we strive to deliver on our mission to empower people to make the greatest positive impact for the communities and families we serve together. Our Winning Together culture starts with a shared commitment to building an environment of inclusiveness, trust, and mutual respect. We know that when people like you are safe to pursue your passions, to learn, to serve, and to share in the rewards from our combined efforts, then we are winning together.