Hybrid Customer Care Manager at Jushico
Jushico · Scranton, United States Of America · Hybrid
- Professional
- Office in Scranton
Want to make a meaningful difference in peoples’ lives while earning a competitive salary? At Jushi Holdings Inc. ”) (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest growing jobs sector in the U.S. The Customer Care Manager under the general guidance of the Senior Director, Retail Experience, will provide oversight for the Beyond/Hello Customer Care center. The Customer Care Manager will supervise and assist customer care agents in the performance of their job duties, such as responding to customer inquiries and resolving issues and complaints. The CCM collaborates and partners with other managers to drive brand loyalty and profitable growth through coaching, training, motivating, and recognizing teams. They will also assist in hiring, and maintaining agent schedules for a center that operates seven days a week.
WHAT YOU WILL DO
WHAT WE ARE LOOKING FOR
WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI
We offer benefit packages that may include Medical, Dental, Vision, Life, Short-and Long-Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).
BONUS DUTIES YOU SHOULD UNDERSTAND
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.
Jushi is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
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