Hybrid Customer Experience Specialist (Automotive) at Percepta

%3Cp class=%22MsoNormal%22%3E%3Cb%3E%3Cspan style=%22font-size: 14.0pt; line-height: 107%; font-family: %27Arial%27,sans-serif;%22%3ECustomer Experience Specialist (Automotive)%3C/span%3E%3C/b%3E%3Cspan style=%22font-size: 14.0pt; line-height: 107%; font-family: %27Arial%27,sans-serif;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3ELocation - Dunton, Essex, SS15%3C/span%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3EFull Time - Permanent (37.5 hours a week on a weekly rolling rota basis)%3C/span%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3EHybrid - 2 days office/3 home%3C/span%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3E%3Cspan style=%22font-size: 14px;%22%3EOnsite Training - Paid 5 week training induction and IT equipment provided.%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cstrong%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3EStart Date - Monday 8th September 2025.%3C/span%3E%3C/span%3E%3C/span%3E%3C/strong%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cb%3E%3Cspan lang=%22EN-US%22 style=%22font-size: 11.0pt; font-family: %27Calibri%27,sans-serif; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-theme-font: minor-latin; color: black; mso-themecolor: text1; background: white;%22%3ENo sponsorship available %26ndash; applicants must have the right to work in the UK.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22font-family: Arial;%22%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3EDo you have Contact Centre experience, and understand why having a passion for providing first-class customer service is so important?%26nbsp;%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3EDo you like owning and resolving customers%27 queries and complaints and being a single point of contact for your customers?%26nbsp;%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3EDoes helping others make you smile and give you a sense of satisfaction?%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3EIf you%26rsquo;ve answered yes to the above and have:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cul style=%22margin-top: 0cm;%22 type=%22disc%22%3E%0A%3Cli class=%22MsoNormal%22 style=%22mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3EA minimum of 2 years%26rsquo; Contact Centre/Customer Service experience.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3ESingle Point of Contact/Case Management experience.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3EExcellent verbal and written communication skills%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3EA passion for helping others.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3Ethis role could be for you!%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3EThis hybrid working role requires you to work in a busy and fast-paced inbound call centre based in%26nbsp;%3Cb%3EDunton, Essex%3C/b%3E. It offers a 5 week paid training induction, excellent benefits, and career progression.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cb%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3EWhat You%27ll Be Doing:%3C/span%3E%3C/b%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3EAs a%26nbsp;%3Cb%3ECustomer Experience Specialist%3C/b%3E, working with our globally recognised provider of high-quality Automotive products and services, you will work with customers and prospective buyers to earn and retain their loyalty, suggesting the best solutions to answer their queries and resolve their concerns. We are dedicated to delivering an exceptional customer experience that starts with you discovering your customer%26rsquo;s needs and using your exceptional customer service, problem-solving, and investigation skills to find the best solution to resolve their concerns.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3EWe welcome candidates from all backgrounds, with experience of delivering an outstanding customer experience with a focus on building relationships through end-to-end customer service.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cb%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3EDuring a Typical Day, You%27ll%3C/span%3E%3C/b%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3EDemonstrate strong people skills, showing compassion, empathy, and exceptional listening skills%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3EShow strong communication, negotiating, and investigation skills%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3EBe responsible for handling high-volume calls and emails (Inbound %26amp; Outbound)%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3EAct as a liaison between customer, Sales, Technical Hotline, PD, Warranty support, and dealership by following up to ensure customer satisfaction through effective case management%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3EExhibit strong follow-up and organisational skills, in both verbal and written communication%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3EBe detail-oriented, self-motivated, and comfortable working in a fast-paced environment%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3EHave a passion for building product knowledge and service support%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cb%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3EWhat You Bring to the Role%3C/span%3E%3C/b%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3EDemonstrate a high level of trust and integrity%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3EExcellent oral and written communication skills, with good command of grammar and punctuation%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3EExcellent attention to detail and practices active listening skills%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3EStrong customer service, interpersonal and relationship-building skills%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3ETime management and ability to prioritise projects and customer need as well as working to a schedule%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3EConflict resolution skills - listen to the customer%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3EExercise good service and business judgment with the end goal of customer satisfaction%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3EResilience%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cb%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3EWhat You Can Expect%3C/span%3E%3C/b%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3E22 days Annual leave to start, increases by one day on the anniversary of your start date for the first 5 years, meaning a potential maximum of 27 days annual leave plus bank holidays.%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3ELife Assurance 4 x annual salary.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3EContributory pension scheme.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3EPrivate medical Insurance.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3EComprehensive travel insurance for you and your family in line with scheme rules.%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3EDiscounted dental scheme.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3EDiscounts on new vehicles.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3EEmployee Assistance Program (EAP).%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3EFree eye test with money towards new prescription glasses.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cb%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3EAbout Percepta%26nbsp;%3C/span%3E%3C/b%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 7.5pt;%22%3E%3Cspan lang=%22EN-US%22 style=%22font-size: 11.0pt; font-family: %27Calibri%27,sans-serif; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-theme-font: minor-latin; color: black; mso-themecolor: text1;%22%3E%3Cspan style=%22font-size: 11px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EEstablished in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.%26nbsp;Our values are the heartbeat of our organization, and we live, breathe, and play by them%26nbsp;%3Ci%3E%3Cu%3Eevery%3C/u%3E%3C/i%3E%26nbsp;%3Ci%3E%3Cu%3Eday%3C/u%3E%3C/i%3E. As a Percepta team member, you can expect:%26nbsp;%26nbsp;%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3EOur values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cb%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3ECulture of Service%3C/span%3E%3C/b%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3E%26nbsp;%26ndash; to be treated like you are the customer from day one%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cb%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3ETeamwork%3C/span%3E%3C/b%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3E%26nbsp;%26ndash; belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges the value of your contributions%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cb%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3ERespect%3C/span%3E%3C/b%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3E%26nbsp;%26ndash; a team that is accountable, dependable, and gives you their full attention%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cb%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3EProactive%3C/span%3E%3C/b%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3E%26nbsp;%26ndash; to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cb%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3ECareer Growth%3C/span%3E%3C/b%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3E%26nbsp;%26ndash; lots of learning opportunities for aspiring minds%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cb%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3EDiversity%3C/span%3E%3C/b%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3E%26nbsp;%26ndash; be a part of our growing diverse and community-minded organization that is all about having fun!%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3E#LI-Hybrid%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E Apply Now