- Professional
- Office in Bangalore
Introduction: A Career at HARMAN Digital Transformation Solutions (DTS)We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN DTS, you solve challenges by creating innovative solutions.Combine the physical and digital, making technology a more dynamic force to solve challenges and serve humanity’s needsWork at the convergence of cross channel UX, cloud, insightful data, IoT and mobilityEmpower companies to create new digital business models, enter new markets, and improve customer experiencesAbout the RoleA Service Now Developer with 6–9 years of experience, specializing in ITSM Pro, CMDB & Discovery, Integrations, and Asset Management. The role involves designing and implementing scalable ServiceNow solutions, integrating external systems, and ensuring platform stability. The ideal candidate will possess strong technical skills, a deep understanding of ITSM processes, and the ability to collaborate with cross-functional teams.What You Will DoThe Job Roles and responsibilities include the following (but not limited to):ITSM Pro Implementation & SupportDesign and implement solutions for Incident, Problem, Change, Request, and Knowledge Management.Customize and configure Service Catalog, Record Producers, Order Guides, and Workflows.Develop and maintain SLAs, Notifications, and Surveys.Provide application support and perform root cause analysis for ITSM-related issues.Configure and maintain CMDB, including CI class modeling, identification, and reconciliation rules.Implement and manage ServiceNow Discovery and Service Mapping for accurate CI population.Work with data imports, Transform Maps, and Data Sources to maintain CMDB integrity.Develop and maintain REST/SOAP integrations with third-party systems.Use Integration Hub, Scripted REST APIs, and MID Servers for automation and data exchange.Create and manage Scheduled Jobs, Background Scripts, and Script Includes for reusable logic.Build and customize UI Policies, Client Scripts, Business Rules, Script Includes, and UI Actions.Develop Service Portal widgets, custom pages, and catalog interfaces.Use JavaScript, Glide API, HTML/XML, and AJAX for client/server-side scripting.Manage Update Sets, instance migrations, and code deployments across environments.Configure Users, Groups, Roles, and ACLs to enforce security and access control.Follow Agile/Scrum practices, including peer reviews, unit testing, and UAT supporManage Update Sets, instance migrations, and code deployments across environments.Configure Users, Groups, Roles, and ACLs to enforce security and access control.Follow Agile/Scrum practices, including peer reviews, unit testing, and UAT support.What You Need6–9 years of relevant experience in ServiceNow development and configuration.Strong understanding of ITSM Pro, CMDB, Discovery, and Asset Management modules.Strong analytical skills for complex issue resolution and in-depth troubleshooting while exhibiting proactiveness and bias for action. Excellent communication skills with the ability to interact effectively with stakeholders and cross-functional teams.Experience in managing medium-to-large projects, ensuring timely delivery under tight deadlines and as per business-critical needs.Flexible to shoulder responsibilities and support key business requests within stipulated timelines.High attention to detail and the ability to mentor junior developers.Ability to work under pressure, with a strong focus on customer satisfaction and service delivery.What is Nice to HaveGraduate in Engineering or Science.ServiceNow Administrator CertifiedWhat Makes You EligibleThe candidate should demonstrate flexibility in accommodating work hours according to client time-zone requirements.This position operates within standard 9-to-5 working hours adjusted to the client's time zone. However, these hours are subject to modification based on evolving project needs.The responsibilities of this role are expected to adhere to the guidelines outlined in the company's Flexible Work Policy.What We OfferAccess to employee discounts on world class HARMAN/Samsung products (JBL, Harman Kardon, AKG etc.)Professional development opportunities through HARMAN University’s business and leadership academiesFlexible work schedule with a culture encouraging work life integration and collaboration in a global environment.An inclusive and diverse work environment that fosters and encourages professional and personal development.Tuition reimbursement“Be Brilliant” employee recognition and rewards program.You Belong HereHARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.About HARMAN: Where Innovation Unleashes Next-Level TechnologyEver since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.If you’re ready to innovate and do work that makes a lasting impact, !
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