Hybrid Desk Adjuster at Claims Consortium Group

We are looking for an experienced Desk Adjuster or Claims Handler to join our desk team in handling domestic and light commercial property claims to a diverse and interesting mix of clients. The ideal candidate will have previous knowledge of working on High Net Worth claims. 

Where: Hybrid with either our Newcastle-under-Lyme (ST5) or Taunton (TA1) offices. 
When: Monday - Friday, 37.5 hours per week, 7.5 hours per day with a 1 hour lunch break. 
Salary: £23,809.50 - £25,000 DOE

What you will be doing:

• Engaging with the customer to ensure that they are treated as an individual.
• Taking the time to consider the impact of the claim and the required claim stages on the customer.
• Maintaining confidentiality and high personal ethical standards throughout.
• Appropriately obtaining high quality information by investigating in a timely manner, supported by site notes, photographs, witness statements, and other appropriate evidence.
• Understanding the relevance of the information obtained to decide upon a step-by-step plan to conclude the claim.
• Demonstrating the confidence and knowledge to make decisions regarding policy liability, quantum, and subrogation and risk management issues.
• Recognising when assistance is required from other colleagues when issues arise outside of the scope of the individual’s expertise.
• Effectively maintaining the line of communication between the various parties, thus orchestrating a successful claims outcome, and creating a ‘joined up’ process.
• Providing a high level of technical, quality and customer service commitment.
• Remaining customer and client focused throughout the life of a claim.
  Utilising the latest technology available to CCG to execute the role.

What we need from you:

• Property claims insurance experience - essential.
• Some construction industry experience/knowledge would be an advantage.
• As an individual, you will have a proven track record of exhibiting a professional and personal approach when dealing with customers.
• To be CILA Qualified or working towards would be preferred. 
  

Don’t think you meet all the skills and qualifications listed? Studies have shown individuals with protected characteristics, such as women, people of colour or those in Neurodiverse groups (and many more) are less likely to apply for a role if they don’t meet all the requirements on a job advert. Claims Consortium Group strives to lead the way in creating a culture that promotes not only an equal but more importantly, an inclusive workforce that allows all our employees to be their authentic selves. If this role is something you’re excited about, but your experience doesn’t align with every qualification outlined, don’t stress it, we would encourage you to still apply as you may be the just the candidate we are looking for, for this position or another role.