Hybrid Technology Support Specialist at Northwoods Credit Union

Technology Support Specialist

Northwoods Credit Union (NCU) in Cloquet, MN, is seeking a skilled and motivated Technology Support Specialist to join our team. Does the credit union philosophy of "people helping people" resonate with you? Are you eager to expand your knowledge of technology and build a career in the financial industry while assisting the credit union staff in serving your local community? If so, we want to hear from you!

As a Technology Support Specialist, you'll play a vital role in supporting our staff and ensuring smooth technological operations across the organization. This full-time, non-exempt position offers a competitive hourly wage ranging from $22.82 to $25.36, depending on experience. The standard schedule is Monday through Friday, 8:30 AM to 5:00 PM, with flexibility required for occasional evenings, weekends, holidays, and on-call support during emergencies or special projects.

NCU offers a comprehensive benefits package, including generous paid time off, to support your well-being and work-life balance. If you're ready to make a meaningful impact while advancing your technical skills, we encourage you to apply today!

About Northwoods Credit Union (NCU)

Founded in 1936 in a small trailer on paper mill property, Northwoods Credit Union began with five paper mill employees who had a vision of offering fairly priced financial products and excellent service to their hardworking coworkers. Today, we continue to serve the employees of select employer groups as well as anyone who lives, works, goes to school, volunteers, or attends church in Carlton, Pine, and St. Louis Counties. Over the years we've changed names and locations, but our commitment to our members remains the same.

Our vision of building life-long relationships, one member at a time begins with choosing the right employees to fulfill our mission. We seek to hire and retain qualified employees who share our core values of servant mentality, progressive thinking, integrity, compassion, and empathy. We offer competitive compensation, generous benefits, and a positive work culture to support this mission.

A Day in the Life of an NCU Technology Support Specialist

Each day begins with purpose and energy as you dive into supporting the credit union's staff both remotely and onsite. Our techs play a crucial role in supporting NCU's commitment to exceeding our member's expectations in providing reliable technology and exceptional service while handling confidential information with discretion and integrity. As the go-to resource for resolving technical issues, you'll review tickets and prioritize tasks while communicating clearly and professionally with staff at all levels. Whether troubleshooting a software glitch, setting up new hardware, or guiding a team member through a tech challenge, your ability to maintain a calm, solutions-focused approach while balancing multiple requests will ensure that systems run smoothly.

This role offers continuous learning and growth, with opportunities to expand your technical expertise and take ownership of impactful projects. You'll take pride in recommending and implementing system upgrades, coordinating infrastructure improvements, and researching emerging technologies that can enhance operations. Whether you're deploying a new tool or performing routine maintenance, your work directly contributes to a seamless experience for both staff and members, promoting NCU's vision of building life-long relationships, one member at a time.  

Qualifications for a Technology Support Specialist

Minimum Qualifications:

• High School diploma or GED with technical experience
• Strong technology skills across multiple platforms
• Strong analytical and problem-solving skills
• Well organized and able to manage time effectively
• Good documentation skills

Preferred Qualifications:

• Technical degree in Computer Science, certification, training, or equivalent
• Technical support or IT administrative work experience
• Certification: A+, Net+, or Sec+

Experience with or knowledge of the following strongly preferred:

• Computer hardware and software
• Mobile devices and management
• Virtual environments, such as Hyper-V
• Windows Servers
• Windows Administrative Tools
• Group Policy
• Networking and Patch Management
• Multifunction Printers
• UPS systems
• Softphones

Ready to Join Our Credit Union Team?

Are you a tech-savvy problem solver who thrives in a fast-paced environment and enjoys helping others? Do you communicate clearly, prioritize tasks effectively, and handle confidential information with integrity? Are you looking to grow your skills while being part of a compassionate, values-driven team? Then this could be the perfect opportunity for you!

If you believe you're a great fit for this position, we invite you to complete our mobile-friendly application. We look forward to learning more about you!

Location: Cloquet, MN 55720

Northwoods Credit Union is an equal opportunity employer

All job offers contingent upon the successful completion of the preemployment screening process.