Hybrid Director, Access at DIVERSUS HEALTH INC

Director of Access

The Director of Access leads and manages client intake and enrollment processes into outpatient care for Diversus Health, a Colorado behavioral health safety-net provider organization. This role is responsible for developing and executing an inclusive client enrollment strategy that prioritizes timely access to care and client engagement into a robust continuum of treatment options.

Essential Functions:

Strategy and Program Development

• Lead the design, implementation, and continuous improvement of a hybrid client enrollment model that includes same-day walk-ins, scheduled appointments, and community-based enrollment pathways.
• Champion accessibility and equity in enrollment.
• Inform and execute goals to achieve related KPIs that align with organizational priorities, including timely access to care, intake to first appointment conversion rates, and reduced no-show rates.
• Owner of referral management strategy and operational execution.

Client Enrollment Management

• Oversee daily new client enrollment workflows across in-person clinics, telehealth clients, and community-based enrollment locations.
• Utilize EHR and related technology platforms to manage workflows, client records, and reporting.
• Develop and maintain scheduling systems for both same-day and planned enrollment appointments.
• Ensure effective coordination with various direct care departments for timely linkage to the full range of Diversus Health services following enrollment and initial clinical assessment.
• Establish and manage mobile or community-based enrollment services in collaboration with schools, primary care offices, hospitals, shelters, and other partner agencies.

Leadership and Supervision

• Recruit, train, and supervise a multidisciplinary enrollment team including both clinical and non-clinical staff.
• Foster staff growth through coaching, ongoing performance management, and professional development opportunities.
• Promote and drive values-based culture.

Compliance and Continuous Quality Improvement

• Ensure all enrollment procedures meet requirements for Colorado Medicaid and other public and commercial payers.
• Monitor performance data and ensure audit readiness for accreditation and regulatory compliance.
• Analyze trends and report on enrollment volumes, conversion rates, and workflow challenges.
• Implement quality improvement initiatives to optimize client experience and operational efficiency.

Referral management strategy and operational execution

• Foster collaborative intradepartmental relationships.
• Create and nurture relationships with external partners and referral sources.
• Resolve client or referral source concerns related to the enrollment process in a timely and professional manner.
• Serve as a liaison between Diversus Health and referral sources to facilitate warm handoffs.
• Functional Point of Contact for external referral partners and community agencies.

Qualifications and KSAs

• Candidates are required to have a master’s degree in one of the behavioral sciences or related fields from an accredited college or university 
• Candidates should have clinical licensure (LMFT, LCSW, LPC, PsyD etc.)
• Experience in community mental health preferred.
• 3–5 years of admissions or access management experience in behavioral health or healthcare, ideally working with the safety net or Medicaid-serving population.
• 2+ years of supervisory or program leadership experience.
• Experience with hybrid service models (in-person, telehealth, community-based) preferred.
• Familiarity with Medicaid, Medicare, commercial insurance, managed care, and public behavioral health systems.
• Strong operational, process improvement, communication, and critical thinking skills.
• Proficiency with EHR systems and scheduling tools.

Qualifications

Position Title: Director of Access
Location: Colorado Springs, CO 
Employment Type: Full-Time
Schedule: 40 hours per week

The Director of Access leads and manages client intake and enrollment processes into outpatient care for Diversus Health, a Colorado behavioral health safety-net provider organization. This role is responsible for developing and executing an inclusive client enrollment strategy that prioritizes timely access to care and client engagement into a robust continuum of treatment options.

Essential Functions:

Strategy and Program Development

• Lead the design, implementation, and continuous improvement of a hybrid client enrollment model that includes same-day walk-ins, scheduled appointments, and community-based enrollment pathways.
• Champion accessibility and equity in enrollment.
• Inform and execute goals to achieve related KPIs that align with organizational priorities, including timely access to care, intake to first appointment conversion rates, and reduced no-show rates.
• Owner of referral management strategy and operational execution.

Client Enrollment Management

• Oversee daily new client enrollment workflows across in-person clinics, telehealth clients, and community-based enrollment locations.
• Utilize EHR and related technology platforms to manage workflows, client records, and reporting.
• Develop and maintain scheduling systems for both same-day and planned enrollment appointments.
• Ensure effective coordination with various direct care departments for timely linkage to the full range of Diversus Health services following enrollment and initial clinical assessment.
• Establish and manage mobile or community-based enrollment services in collaboration with schools, primary care offices, hospitals, shelters, and other partner agencies.

Leadership and Supervision

• Recruit, train, and supervise a multidisciplinary enrollment team including both clinical and non-clinical staff.
• Foster staff growth through coaching, ongoing performance management, and professional development opportunities.
• Promote and drive values-based culture.

Compliance and Continuous Quality Improvement

• Ensure all enrollment procedures meet requirements for Colorado Medicaid and other public and commercial payers.
• Monitor performance data and ensure audit readiness for accreditation and regulatory compliance.
• Analyze trends and report on enrollment volumes, conversion rates, and workflow challenges.
• Implement quality improvement initiatives to optimize client experience and operational efficiency.

Referral management strategy and operational execution

• Foster collaborative intradepartmental relationships.
• Create and nurture relationships with external partners and referral sources.
• Resolve client or referral source concerns related to the enrollment process in a timely and professional manner.
• Serve as a liaison between Diversus Health and referral sources to facilitate warm handoffs.
• Functional Point of Contact for external referral partners and community agencies.

Qualifications and KSAs

• Candidates are required to have a master’s degree in one of the behavioral sciences or related fields from an accredited college or university 
• Candidates should have clinical licensure (LMFT, LCSW, LPC, PsyD etc.)
• Experience in community mental health preferred.
• 3–5 years of admissions or access management experience in behavioral health or healthcare, ideally working with the safety net or Medicaid-serving population.
• 2+ years of supervisory or program leadership experience.
• Experience with hybrid service models (in-person, telehealth, community-based) preferred.
• Familiarity with Medicaid, Medicare, commercial insurance, managed care, and public behavioral health systems.
• Strong operational, process improvement, communication, and critical thinking skills.
• Proficiency with EHR systems and scheduling tools.

Your next career move starts here.
If you're passionate about community-based mental health, thrive in a collaborative environment, and are ready to make a meaningful impact- we want to hear from you. At Diversus Health, your expertise and compassion can help change lives, including your own.

Apply today and bring your purpose to life- right here with us.

Diversus Health does not discriminate against applicants or employees on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.