Hybrid Financial Counselor at Jersey Community Hospital

Description

• Provide customer service related to patient accounts.
• Facilitate the financial assistance process; notifies patients of findings, keeps accurate records as needed, and monitors accounts.
• Assist in the collection of patient account balances.
• Review accounts prior to referral to bad debt.
• Resolve delinquent account issues.
• Makes recommendations for disposition.
• Notifies billing clerk when a payment has not been received from the insurance company and/or a claim may need to be rebilled.
• Reviews the status of payment plans monthly, and contacts the patient by mail and/or phone to discuss the payment status.
• Assists the payment coordinator/Specialist with posting of payments.
• Demonstrates support and participates in accomplishing team goals.
• Screen patients for government and other funding resources.
• Other roles and responsibilities as assigned.

Requirements

Education and Experience:

• High School graduate or equivalency 
• Related experience preferred.
• Medical terminology and/or related experience preferred.

Required Skill/Abilities:

• Demonstrated computer skills.  
• Excellent communication and interpersonal skills
• Ability to discuss financial matters with patients and/or their representative
• Negotiation/analytical skills required to review patient accounts and determine appropriate course of action
• Demonstrated ability to maintain detailed records/reports
• Maintain high level of confidentiality due to sensitive nature of information. 

Special Physical/Working Conditions:

• Work is of light demand. 
• Requires routine lifting up to 25 pounds. 
• Standing, sitting, walking, bending and reaching are required. 

 Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Retirement
• Paid Time Off
• Tuition Reimbursement
• Health Savings Account
• Wellness Program
• Employee Assistance Program