Hybrid Community Association Support Specialist 1 at One Florida Bank

Description

We have been voted one of the best companies to work for 5 years in a row, because we have developed a fun and inclusive culture that is at the forefront of how we operate. We only hire the best and most passionate talent and are proud to promote employees from within.

One Florida Bank was founded on the belief that when we work together, our goals are One. As a Florida-based bank, we are firmly rooted in our local communities, because building relationships one-on-one is the way business gets done. We are committed to knowing you personally, understanding your needs and goals, and providing the products and services that will support you along the way.

The Community Association Services Specialist (CASSI) is responsible for providing a wide range of support and service for the Community Association Department as their primary area of focus. The CASSI will also provide support to the Treasury Management Department and its clients as a secondary function. The CASSI assembles and analyzes complex information and data, assists in assuring compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulatory requirements, and network guidelines.

ESSENTIAL DUTIES

• The CASSI supports implementation, training, post-implementation support and troubleshooting for new/existing Association Services clients;
• Supports the Treasury Management Operations Manager in the management of the treasury portfolio, products, enhancements to services, and daily operations; 
• Assists in the implementation of custom plans and solutions to meet and exceed Treasury Management requirements and client’s expectations;
• Collaborates with core processor, vendors, Bank Operations, and Commercial Relationship Managers, providing technical support as needed.

Requirements

ROLES AND RESPONSIBILITIES

• Manages the set-up of new/existing business clients for all Treasury Management products and services, including verifying information, inputting data accurately to appropriate systems, communicating completion to client and relationship team, and maintaining all related logs, checklists, and documentation. 
• Provides training on Treasury Management products and services to employees and clients. On-site client training, presentations, and support may require local travel.
• Provides in-depth support and effective customer service to internal and external clients by performing research and providing information in an efficient and timely manner, resolving incoming inquiries via telephone or email, and developing product resources and guides. 
• Troubleshoots problems with malfunctioning electronic/mechanical equipment or software applications and recommends corrective action. 
• Assists with file mapping and testing of Positive Pay issued check files, Nacha formatted files, wire import files, ACH recipient files, and other files as applicable.
• Assists with daily operations of Treasury Management functions and processes.
• Assists Treasury Management Sales Officers in obtaining approvals for ACH and RDC, including temporary overlimit and balance violation approvals.
• Completes periodic service-related reviews on ACH and RDC clients. 
• Expands and maintains updated knowledge of online banking, policies, procedures, and changes to all Treasury Management products and services. May attend periodic seminars. 
• Works closely with core processor, vendors, management and other departments regarding Treasury Management products and services.
• Reconciles Treasury Management-related accounts and GLs.
• Adhere to compliance and regulatory guidelines.
• Complete assigned special projects and training as requested by management.
• Other related duties as assigned.

SUPERVISORY RESPONSIBILITIES

• None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• High School Diploma; 2 years College in Business-related field preferred.
• Minimum of 5 years of customer support experience in the financial services industry. 
• Experience with Treasury/Cash Management products and services including RDC, ACH Origination, Positive Pay, Business Online Banking, Business Bill Pay, Online Wire Transfers, FX Wire Transfers, Cash Management Sweeps, Lockbox, EDI reporting, Account Analysis, and Merchant Services.
• Working knowledge of Treasury/Cash Management products and services, Commercial Banking, branch functions, bank products, and banking systems, applications, processes, accounting principles and documentation.

Language and Interpersonal Skills

• Good time management, organizational, attention to detail, and problem-solving skills.
• Must be able to work independently to accomplish assigned projects, meet deadlines, manage requests, and resolve problems in a timely manner.
• Excellent analytical abilities, strong interpersonal skills, ability to work and communicate effectively, and build effective working relationships with customers, bank employees, and vendors.
• Demonstrates strong proactive customer service skills. 
• Possess and demonstrates a high level of professionalism.
• Ability to operate in a team environment to accomplish shared goals.

One Florida Bank supports a diverse workforce and is proud to have an engaged and inclusive culture that promotes equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. One Florida Bank conducts pre-employment background screening, credit checks and drug testing.

Should you have a disability and need assistance with the application process, please request a reasonable accommodation by contacting the HR Department. 

What about the benefits?

We recognize all Federal holidays every year and we offer highly competitive benefits such as:

• 100% employer paid Medical, Vision, Dental, STD, LTD and group life insurance for the employee only cost on most plans
• 401(k) Safe Harbor Match 
• Paid vacation and sick time plus 1 floating holiday
• Paid volunteer hours
• Wellness Program
• Shared leave program
• Paid Paternity Leave
• Tuition Assistance Program
• Pet Insurance
• Team Building activities