Hybrid Systems Administrator at Atlantic Coast Mortgage

Summary:

Atlantic Coast Mortgage, LLC (“ACM”) is seeking a skilled Systems Administrator to manage and optimize our IT infrastructure, ensure system reliability, and provide day-to-day support for our team. This role will be responsible for maintaining and enhancing our Windows workstation/server environment, AWS cloud resources, and Unifi network infrastructure. This role also includes handling escalations, troubleshooting, implementing security best practices, and supporting mission-critical systems essential to our business operations.

Job Duties and Responsibilities:

·         Manage, monitor, and maintain Windows Servers (Active Directory, Group Policy, DNS, DHCP, file/print services, etc.)

·         Administer and optimize Amazon Web Services (AWS) environments, including EC2, S3, RDS, IAM, Workspaces, and networking

·         Configure, monitor, and support Unifi networking equipment, including cameras, switches, access points, and firewalls

·         Oversee and manage Active Directory and Microsoft 365 administration

·         Ensure system security through backups, patching, and vulnerability management

·         Support end-users with hardware, software, and connectivity issues

·         Support our IT helpdesk as a technical resource and primary escalation point

·         Maintain clear and accurate documentation for systems, processes, and configurations

·         Collaborate with leadership to plan and implement IT infrastructure improvements

·         Assist with disaster recovery planning and execution

·         Participate in an on-call rotation as needed

Qualifications

Required:

·         3+ years of IT systems administration experience

·         Strong troubleshooting skills and ability to work as part of a team/independently

·         Extensive hands-on experience with Windows Server administration

·         Proficiency in Microsoft 365 administration

·         Experience managing resources in AWS (EC2, IAM, S3, backups, networking).

·         Solid understanding of Unifi (Ubiquiti) networking hardware

·         Experience with Okta, Veeam, Mimecast, Cisco Umbrella, and ZenDesk

·         Working knowledge of core networking concepts and protocols

·         Familiarity with cybersecurity best practices

Preferred:

·         Experience with mortgage/financial services industry systems

·         Familiarity with management/monitoring tools (e.g., ConnectWise Automate [Labtech], PRTG)

·         Scripting and automation skills (PowerShell, Python, etc.)

·         Virtualization experience (VMware)

·         Working knowledge of Microsoft Always On VPN, Cisco AnyConnect

·         Familiarity with Windows deployment – MDT, FOG, Intune, Autopilot

·         Ability to work onsite in Fairfax, VA

ACM promotes an Equal Employment Opportunity (EEO) workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, or any other status protected by law. If you are disabled and need assistance in the application process, please contact the ACM Human Resources department.