Hybrid Property Operations Specialist - East Campus Graduate Apartments at American Campus Communities
American Campus Communities · Austin, United States Of America · Hybrid
- Professional
- Office in Austin
The Property Operations Specialist plays a critical part in supporting facilities operations at an ACC student housing community. In this role, you will manage and coordinate work orders, help align the maintenance team, and ensure resident requests are handled with professionalism and timeliness. You will ensure efficient everyday property operations, maintain accurate records, and assist with planning for preventative maintenance and turnover processes. The successful Property Operations Specialist will be detail-oriented and passionate about providing exceptional service to residents and the internal ACC team.
Job Responsibilities:
- Manage work order intake and ensure timely responses from maintenance staff, including effective record-keeping, communication and follow-up.
- Act as a dispatcher for maintenance technicians as needed.
- Track work order response times to meet standards for routine, emergency, and preventative maintenance.
- Assist supervisor and Service Manager in the planning, preparation, and implementation of successful turnover processes.
- Collaborate with the Service Manager to maintain facilities plans and generate work orders for preventative maintenance.
- Compile and verify resident damage charges during the year and during turnover, applying to resident accounts and ensuring accuracy in billing.
- Investigate and respond to contested resident charges, providing documentation to supervisor and Service Manager.
- Schedule apartment entries and deliver notices for inspections and maintenance.
- Support accounts receivable processes, including data entry and resident follow-up.
- Assist in maintaining inventory of supplies, materials, and equipment for facilities operations, ensuring cost control.
- Assist with ordering, receiving, and verifying shipments of supplies.
- Uphold confidentiality of property information and adhere to key policy.
- Other duties as assigned by supervisor.
American Campus Communities Culture Commitments
- Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership and embraced by all.
- The core of American Campus culture involves everyone being fully invested in everything that we do down to picking up the smallest piece of trash in the office and around our communities. No matter their position or duration at the organization, everyone picks up trash.
- Serve as an American Campus representative and liaison in all interactions.
- Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.
Skills, Knowledge and Expertise
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the minimum knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
- At least 2 years’ of administrative experience
- High school graduate or equivalent
- Strong administrative and customer service skills
Benefits & Perks
- Benefits:
- Dental
- Vision
- 401(k) with Employer Matching
- Medical & Dependent Care Flexible Spending Accounts (FSA)
- Life Insurance
- Sick Leave
- Paid Time Off
- Paid Pregnancy & Childbirth Leave
- Paid Paternity Leave
- Health Insurance
- Health Savings Account (HSA) with Employer Matching
- Short-Term & Long-Term Disability
- Perks:
- Preferred Membership Pricing at Local & National Companies
- CoreGiving Volunteer Days
- Referral Program
- Charity Matching Program
