Hybrid Client Service Representative (Full-Time) at None

We’re looking for a compassionate and professional Client Service Representative (CSR) to join our front office team! As the first and last point of contact for our clients, CSRs play a vital role in shaping their experience at our hospital. If you’re passionate about helping people and animals, thrive in a fast-paced environment, and enjoy working with a team that’s committed to high-quality care — we want to hear from you!

Position Type: Full-Time (30+ hours per week)
Availability: Must be available to work weekends and flexible shifts within our hours of operation (7:00 AM – 10:00 PM)

Key Responsibilities:

• Greet clients and patients warmly, ensuring a positive and welcoming experience.

• Answer incoming calls and schedule appointments accurately using EzyVet software.

• Obtain and upload prior medical records and keep client information up to date.

• Confirm upcoming appointments and provide clear instructions.

• Assist with check-ins, triage for emergencies, and keep clients informed of wait times.

• Accurately process invoices and accept multiple forms of payment (cash, credit card, CareCredit, Scratch Pay).

• Communicate clearly with clients and internal teams.

• Maintain a clean, comfortable, and organized reception area.

• Provide support during sensitive situations, including euthanasia appointments.

• Uphold a respectful and collaborative workplace environment.

Requirements:

• High school diploma or equivalent.

• Strong background in client service; veterinary experience is a plus.

• Excellent multitasking, communication, and organizational skills.

• Comfortable working on a computer and learning veterinary software.

• Ability to remain calm and professional in a high-volume setting.

• Willingness to work weekends and varied shifts within a 7 AM – 10 PM schedule.

Work Environment:

• Animal hospital setting with exposure to pets, cleaning agents, and occasional loud noise.

• Standing or sitting for extended periods.

• Exposure to zoonotic diseases and other medical environments.

Benefits:

• Medical, Dental and Vision
• Life Insurance and Long-Term Disability
• Accident, Hospital Indemnity, Identity Protection, & Legal
• FSA & DSA
• EAP & Mental Health Wellness Programs
• Scrub Allowance & CE Allowance
• 104k after 1-year of employment