Hybrid Officer, Equity Post Trade Operations (12-month max term) at ASX

ASX: Powering Australia's financial markets

Why join the ASX?

When you join ASX, you’re joining a company with a strong purpose – to power a stronger economic future by enabling a fair and dynamic marketplace for all.

In your new role, you’ll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub. 

Want to know why we are a great place to work, click on the link to learn more.

www.asx.com.au/about/careers/a-great-place-to-work

We are more than a securities exchange!

The ASX team brings together talented people from a diverse range of disciplines. 

We run critical market infrastructure, with 1 in 3 people employed within technology.  Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance.

We’re proud of the diversity of our organisation and the culture of inclusion that all our people help to build every day. Our employee-led groups are known for celebrating cultural and religious events, championing LGBTIQ+ inclusion (recently achieving AWEI Bronze), inspiring giving and volunteering, promoting gender equality, and wellbeing.  We are an Employer of Choice for Gender Equality (WGEA) and a member of the Champions of Change Coalition for the advancement of gender equality in Australia. 

About the team:

Work within this fast-paced customer facing team as the first point of contact for Equity settlement, corporate actions and subsequent ongoing support within the Equity operations business. This role will give you exposure to the operational environment and processing behind the clearing and settlement of exchange traded Equity products within the Australian market.  You will provide superior customer service to our clients globally, when they need it, in line with our strong regulatory focus. As a key contributor, you will participate in projects to operationalise new products, systems or changes that have a direct impact to the Australian financial markets.

What you will be doing:

• Understand and operate the ASX’s clearing and settlement system for Equity products CHESS

• Engage and service a diverse range of stakeholders inclusive of brokers, custodians, system vendors, compliance officers and regulators

• Contact point to resolve and respond to issues and queries raised by internal and external customers

• Customer readiness of new products and client on-boarding

• Manage stakeholder queries ensuring alignment with the ASX Customer Communication Principles

• Monitor and update operational procedures and risk controls and meet internal and external audit requirements

• Assist in the operationalisation of new products and services or technology upgrades

• Compile, maintain and report statistical information

• Be familiar with and ready to execute ASX’s BCP emergency procedures

• Project involvement to improve client service across business units, build stakeholder relationships and collaborate to achieve efficiencies in project and initiative delivery ensuring positive outcomes for Operations

• Identify and implement process improvement to reduce operational risk, enhance the customer experience and develop technical change

• Provide effective and timely notification of changes and outages to key operating systems

• Perform duties associated with external user test environments including; system maintenance, resolving technical issues; system accreditations, and user acceptance testing for upgrades

• Contribute to monthly, quarterly and annual reporting for Equity operations

What you will bring:

• Previous experience in an Equity settlement related role in a fast paced operational environment

• Analytical experience involving the investigation of issues and problems, identifying and documenting their solutions

• Experience in a customer facing role offering exceptional service

• Customer Driven & Delivery Focused – be an advocate for our customers

• Team player – understands it is a collective effort in order for the team to achieve its goals

• Attention to detail – errors are minimised to deliver accurate outcomes.

• Calm under pressure – can remain focused in times of stress

• Naturally inquisitive – asks questions to ensure understanding

• Great communicator – able to get the message across in the best way

• Analytical thinker – can evaluate information and seek a solution

• Collaboration – can work with multiple stakeholders to deliver a common goal

Nice to have:

• Exposure to Equities, Bank Treasury, or Broker processing

• Previous experience with market issue resolution

• Awareness of ASX clearing and settlement business processes and systems

• Successfully completed the Operations Core Module of the AFMA Operations Professionals Program

We make hiring decisions based on your skills, capabilities and experience, and how you’ll help us to live our values. We encourage you to apply even if you don’t meet all the criteria of this role. If you need any adjustments during the application or interview process to help you present your best self, please let us know.

At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options. Even if our roles are advertised as full-time, we encourage you to apply if you are interested in part-time or other flexible working arrangements.

We will arrange for successful candidates to have background checks, including reference and police checks completed as part of the on-boarding process.