- Junior
- Office in Toowoomba
Career Opportunities: Consultant, Sales & Service (46725)
Make a difference as a Client Service Consultant.
WFI is insurance you can have a career with. Part of Insurance Australia Group (known as IAG) we’re one of Australia’s leading rural, business insurers, who still believe in friendly, personal service.
Your Role
We have an opportunity for a Client Service Consultant to join our community-minded WFI family.
You’ll work with new and existing valued clients and assist them with their insurance needs. You’ll need a customer-first approach, so we can continue building on our goal of being ‘Great people to know’—offering “insurance you can shake hands with”. If you’re looking for the next step in your customer service career, WFI is the organisation for you. There are endless opportunities to develop and grow with supportive leaders who will assist in your development goals within the IAG family of brands, in Australia and New Zealand. We offer flexibility, an attractive work-life balance, and an engaging team environment.
Based in Jagera Giabal and Jarowair Country (Toowoomba), this permanent opportunity requires full-time availability Monday to Friday (8.30am-5.30pm)
During your first 6 months, you’ll complete the ANZIIF Tier 2 General Insurance Compliance certification. You’ll be working from an WFI office during this time to ensure you get the supervised training you need. Hybrid work arrangements will be considered after this period subject to business requirements.
On Offer
Joining IAG you’ll have access to:
- Boosted superannuation with 13% as standard
2. Up to 50% off personal insurance
3. 5 myLeave days per year on top of annual leave
4. Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers
5. Dedicated career growth programs, including the award-winning IAG Academy
6. Discounts on every day and special occasion items
Employment type eligibility criteria apply
About You
Being part of the team, you’ll need a high level of communication, empathy and resilience. In return, you’ll be part of making a difference to the local communities.
• Tech-savvy and confident using multiple systems and platforms simultaneously
• Confident with the ability to make decisions and work within business guidelines and processes
• Well-developed rapport building, active listening, and communication skills
• Demonstrated ability to work autonomously, use initiative, and have good attention to detail
• Strong customer service skills from face-to-face or phone-based roles
• Reliable, accountable, and always looking for ways to improve and grow in your role
About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
We’re ready for you. Apply today.
Learn more about who IAG is here.
Make a difference as a Client Service Consultant.
WFI is insurance you can have a career with. Part of Insurance Australia Group (known as IAG) we’re one of Australia’s leading rural, business insurers, who still believe in friendly, personal service.
Your Role
We have an opportunity for a Client Service Consultant to join our community-minded WFI family.
You’ll work with new and existing valued clients and assist them with their insurance needs. You’ll need a customer-first approach, so we can continue building on our goal of being ‘Great people to know’—offering “insurance you can shake hands with”. If you’re looking for the next step in your customer service career, WFI is the organisation for you. There are endless opportunities to develop and grow with supportive leaders who will assist in your development goals within the IAG family of brands, in Australia and New Zealand. We offer flexibility, an attractive work-life balance, and an engaging team environment.
Based in Jagera Giabal and Jarowair Country (Toowoomba), this permanent opportunity requires full-time availability Monday to Friday (8.30am-5.30pm)
During your first 6 months, you’ll complete the ANZIIF Tier 2 General Insurance Compliance certification. You’ll be working from an WFI office during this time to ensure you get the supervised training you need. Hybrid work arrangements will be considered after this period subject to business requirements.
On Offer
Joining IAG you’ll have access to:
- Boosted superannuation with 13% as standard
2. Up to 50% off personal insurance
3. 5 myLeave days per year on top of annual leave
4. Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers
5. Dedicated career growth programs, including the award-winning IAG Academy
6. Discounts on every day and special occasion items
Employment type eligibility criteria apply
About You
Being part of the team, you’ll need a high level of communication, empathy and resilience. In return, you’ll be part of making a difference to the local communities.
• Tech-savvy and confident using multiple systems and platforms simultaneously
• Confident with the ability to make decisions and work within business guidelines and processes
• Well-developed rapport building, active listening, and communication skills
• Demonstrated ability to work autonomously, use initiative, and have good attention to detail
• Strong customer service skills from face-to-face or phone-based roles
• Reliable, accountable, and always looking for ways to improve and grow in your role
About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
We’re ready for you. Apply today.
Learn more about who IAG is here.
