Hybrid Customer Service Rep:2nd SHIFT: Sun-Thursday OR Tuesday-Saturday 2p-10p at Accurate Courier Services

Join the Accurate Courier Services Team: Where Your Skills Make a Difference!

Due to tremendous growth, we are hiring 4 FULL TIME positions. We are holding open interviews 8/19/25 through 8/22/25 at 3pm and 5pm. Let us know what day and time you would like to attend and we will send you the address with directions!!

Who We Are:
At Accurate Courier Services, we’re not just a team; we’re a family with a mission! As a national leader in Medical Courier services, we partner with the largest health networks across the country to deliver life-saving logistics with precision and care. Our Cincinnati hub is growing fast, and we need dynamic, professional-minded Customer Service Representatives to join us.

When you join our team, you’ll be working with industry giants in healthcare, supported by colleagues who value your expertise and commitment to excellence. Plus, with limitless growth opportunities, you’re not just landing a job—you’re building a career!

What You’ll Be Doing (And loving):
As a Customer Service Representative, your day will fly by as you:

• Answer client calls with a smile (yes, they can hear it!) to take orders and provide updates.
• Review and process tickets for Routed and On-Demand medical deliveries.
• Solve customer concerns with grace and escalate to your super-supportive Supervisor when needed.
• Perform Quality Assurance checks to ensure couriers are keeping patients happy and healthy.
• Keep things professional, positive, and proactive in every interaction.

What Makes You Shine (a.k.a. Responsibilities):

1. Be the calm voice in the storm, handling customer requests promptly and thoroughly.
2. Rock your phone skills—answering calls with a smile is non-negotiable!
3. Gather, document, and track customer interactions with efficiency and accuracy.
4. Spot opportunities to improve processes and enhance the customer experience.
5. Collaborate with all departments like a pro to relay and implement directions.
6. Bring your computer skills to the table, especially with Excel.
7. Embrace a weekend rotation—we all chip in to keep things running!

What You Bring to the Table:

• High School diploma or GED? Check!
• At least 1 year of Customer Service experience? Even better!
• Skills that make you a star:
  • Integrity and a commitment to top-notch service.
  • Quick thinking to assess situations and take action.
  • Crystal-clear communication, both spoken and written.
  • A knack for solving problems over the phone.
  • Flexibility to work overtime if needed.

Your Schedule:

• Full-Time Shift Sunday through Thursday or Tuesday through Saturday, 2pm - 10pm. Need a different day off? Talk to us and we might be able to make it work.

Why You’ll Love Working Here:

• Competitive pay at $17.00/hour.
• Work at our Cincinnati location (sorry, this one’s not remote).
• Be part of a drug-free, felony-free work environment.
• We prioritize safety—because we care about you as much as we care about our customers!

Ready to join a team that values your passion, skills, and positivity? Apply today and be part of a mission that truly matters!