Hybrid Customer Service Specialist at Bathing Brands

Are you a customer service-driven professional who is interested in joining a well-established and innovative company in a booming industry? Bathing Brands, a national leader in the distribution, installation, and maintenance of steam and sauna bathing environments, is searching for a Customer Service Specialist.

We recognize the value that our Customer Service team brings to the company, and this full-time Customer Service Specialist position directly impacts the satisfaction of our customers. Some of the responsibilities of the Customer Service Specialist role include reviewing orders and ensuring accuracy, verifying stock availability, responding to customer queries in a timely and accurate way via phone and/or email, remaining in contact with the sales team, resolving issues via appropriate channels, and maintaining knowledge of our products and services. Above all, the ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.

Please note that this is not a fully remote position and requires coming into our Wheeling, IL location. A hybrid schedule is possible after the initial training period.

Customer Service Specialist Requirements:

• Excellent customer service skills with previous experience
• Ability to prioritize tasks, with excellent time management skills
• Must be highly organized
• Good memory essential
• Great computer skills (primarily MS Office)

Benefits: 

When you join Bathing Brands, not only do you get to work with some great folks, but you’ll enjoy comprehensive benefits too. 

We offer:

• A caring company culture with a casual, yet professional, work environment
• PTO, holidays, and an annual paid community day to spend with a charity of your choice
• Company-subsidized Blue Cross Blue Shield health insurance plans available along with dental, vision, voluntary short/long term disability, and company-paid group AD&D life insurance 
• Employee Assistance Program (EAP)
• Referral Program
• 401(k) Retirement Plan with annual company matching funds
• Profit Sharing Program with bi-annual payouts

We are proud to celebrate 55 years of service to the bathing industry! Bathing Brands is uniquely comprised of technicians, designers, educators, and bathing specialists unified by a desire to advance steam and sauna for both residences and health & wellness facilities. We are an Equal Opportunity Employer.