Hybrid IT SYSTEMS ADMINISTRATOR (6 Month Contract) at Sims Crane & Equipment

Job Summary: The IT Systems Administrator is responsible for the installation, configuration, maintenance, and support of the organization's IT systems, ensuring high availability, security, and efficiency. This role includes managing servers, Microsoft O365, and storage systems, as well as supporting cloud environments and end-user devices. The Systems Administrator will proactively monitor system performance, troubleshoot issues, and implement improvements to optimize IT operations. 

Essential Functions:

• Install, configure, and maintain servers, operating systems, and applications, ensuring optimal performance and security.
• Monitor system performance, network activity, and application health to identify and resolve issues proactively.
• Provide 2^nd level escalation support for Help Desk tickets.
• Manage user accounts, permissions, and access to systems and applications in accordance with security policies.
• Administer cloud environments (e.g., Microsoft 365, SharePoint, Azure) and support hybrid infrastructure setups.
• Perform regular system backups, manage disaster recovery procedures, and ensure data integrity.
• Implement and enforce IT security measures, including antivirus, patch management, and endpoint protection.
• Maintain and update IT documentation, including configurations, policies, and procedures.
• Troubleshoot and resolve hardware, software, and network issues escalated from the help desk team.
• Support system upgrades, patches, and new technology rollouts, minimizing disruptions to business operations.
• Collaborate with vendors and service providers to ensure reliable IT services and timely issue resolution.
• Stay up to date on emerging technologies, recommending improvements to enhance system performance and scalability.

Competencies: 

Teamwork – Works with and helps others to accomplish objectives.

• Participates willingly and effectively on team assignments and projects.
• Identifies areas of personal expertise and seeks out opportunities to lend expertise to working groups to maximize outcomes.
• Solicits input from team members.
• Fosters a working atmosphere conducive to collaborative efforts.
• Listens to constructive feedback and incorporates suggestions to achieve collective objectives.

Communication – Delivers clear, effective communication and takes responsibility for understanding others. 

• Organizes, expresses, and communicates ideas clearly in writing.
• Ensures that regular communication occurs based on the needs of the work, the individual, management or the situation.
• Uses analogies, visuals, and other techniques to tailor communications to specific audiences.
• Utilizes skill in presenting information, analysis, ideas and positions in a clear, succinct, accurate, convincing manner, as is appropriate with the audience.             
• Identifies and uses effective communication channels and methods (e.g., presentations, electronic dissemination, social media).
• Clearly and effectively conveys information verbally.
• Asks appropriate questions. 

Customer Service – Demonstrates a commitment to public service; serves and satisfies internal and external customers; holds self-accountable for quality outcomes. 

• Establishes and maintains credibility with the public, customers, and co-workers.
• Works with customers to assess their needs to meet/exceed requirements and expectations.
• Conveys a positive attitude when interacting with customers and staff.
• Identifies opportunities to improve customer service and satisfaction.
• Engages the customer as a partner in delivering service.
• Recognizes that customer feedback is an opportunity to improve performance and identifies the need for any changes in service delivery.
• Understand customers and takes a proactive approach to meeting their needs in an effective and timely manner.
• Builds and maintains effective working relationships and partners with customers. 

Adaptability – Adapts quickly to change and easily considers new approaches. 

• Understands changes in work tasks, situations, and environment as well as the basis for change.
• Persists towards solutions and goals in changing circumstances.
• Acknowledges new information and adjusts responses accordingly.
• Adjusts timelines, results and expectations appropriately to changing needs.
• Overcome obstacles to achieve results.
• Think and act effectively under pressure.
• Identifies ways to incorporate new practices into existing framework.
• Remains flexible and open to new ideas and encourages others to value change. 

Interpersonal Relations – Develops and maintains effective relationships with others; relates well to people from varied backgrounds and in different situations; shows understanding, courtesy, tact, empathy, concern, and politeness. 

• Relates to people in an open, friendly, and professional manner.
• Cooperates and works to gain support and commitment from others when performing tasks.
• Discuss subjects in a constructive manner, with all levels of staff.
• Fosters cooperation, collaboration, and communication to facilitate consensus and accomplish tasks.
• Demonstrates diplomacy by approaching others about sensitive issues in non-threatening ways.
• Foster an environment conducive to open, transparent communications among all levels.
• Notices and accurately interprets what others are feeling, based on their word choices, voice tones, facial expressions, and other nonverbal behavior.
• Presents oneself in a professional manner to maintain image and credibility. 

Required Skills/Abilities:

• Experience managing user accounts, groups, roles, and conditional access policies in AD.
• Experience with O365 and server security practices and tools.
• PowerShell Scripting to automate O365 administrative tasks, such as bulk user management and reporting.
• Proficiency with server monitoring and management tools.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.

Minimum Requirements:

• Bachelor’s degree in computer science, Information Technology, or a related field preferred but not required.
• 2+ years of experience in systems administrator role or a similar role.
• Microsoft certifications (Azure Admin Associate, M365 Modern Desktop Administrator Associate) preferred.
• Experience using Windows 10/11, Server OS 2016 and newer, and Microsoft 365.
• Microsoft Entra administration and support experience (preferred).
• CompTIA Security+ certification preferred.
• Valid Driver’s License. 
• Must be legally authorized to work in the United States.
• Must be able to read, write, speak, and understand English.

Physical Requirements:

• Sims Crane & Equipment maintains a firm commitment to providing a safe and healthy work environment for its employees and quality services to its clients. Sims Crane & Equipment is a drug-free workplace. Must be able to pass a post-offer / pre-placement drug screen. Must also submit to a post-offer / pre-employment background report & motor vehicle check.
• Work is performed in a standard office environment with prolonged periods of sitting at a desk and working on a computer. Subject to standing, walking, bending, reaching, stooping, and lifting objects up to 25 pounds at times.

Disclaimer: An employee must be able to perform the essential functions of the job, with or without reasonable accommodation.  

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Sims Crane & Equipment is proud to be an Equal Opportunity Employer/Drug and Alcohol-Free Workplace. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity and age.