Client Advisor (Driving Growth, Excellence, and Client Relationships in Fine Art)  

About the Company 

At Crown we pride ourselves on delivering exceptional service and building long-term client relationships aligned with our strategy. Our business is supported by dedicated teams in Finance, Human Resources, IT, Marketing, Quality Management, Purchasing, and European Operations from the wider Crown Worldwide Group. 

Role Overview 

This position requires an influential character capable of initiating and driving developments within the Fine Art and luxury sector. The role is responsible for upholding a high standard of service and nurturing deep, lasting relationships with clients—including commercial galleries, private collectors, interior designers and auction houses—while providing expert support and guidance to colleagues across the wider business. 

Key Responsibilities 

• Lead from the front and drive development initiatives and growth. 

• Provide high-quality service to clients, fostering long-term partnerships in line with our strategy. 

• Develop and execute strategies to expand and deepen relationships with existing & new clients, focusing on: 

• Meeting stated client objectives 

• Identifying opportunities for additional services and upselling 

• Improving quality, processes, and profit margins in collaboration with local and regional management 

• Cross-selling across group divisions 

• Building multi-tier stakeholder relationships 

• Planning for contract renewals 

• Increasing revenue and profitability 

• Enhancing and tiering client engagement 

• Improving service quality through the CFA Leadership Team 

• Actively contribute to the Crown Fine Art Leadership Team—design, implement, and uphold company strategies and policies. 

• Support UK sales efforts and ensure company targets for revenue, gross margin, and profit are met. 

• Motivate and mentor CFA and CWW team members, fostering a culture of teamwork, innovation, and value. 

• Collaborate globally with Crown Worldwide teams to drive overall company success. 

General Activities & Compliance 

• Manage estimating, coordination, and administrative tasks, ensuring clients receive appropriate terms and conditions. 

• Provide business leads to other company divisions to maximise client value and revenue growth. 

• Proactive debt collection, ensuring payment policies are enforced. 

• Develop and refine systems and procedures for the Fine Art Division. 

• Design and implement service improvement plans to sustain high quality and compliance. 

• Ensure compliance with all regulatory, legislative, and reporting requirements. 

• Undertake additional duties as directed by the Head of Business Unit 

• Demonstrate flexibility to work outside of standard hours as required for travel and relationship building 

Performance Measurement 

• Financial performance of the Fine Art business 

• Direct sales leads and conversion rates 

• Achievement of company goals and strategic objectives 

• Engagement and performance of CFA team members 

• Quality of client service and support 

• Resolution of insurance claims and operational issues 

Qualifications 

• Experience in a leadership role within the fine art, luxury, or related sectors 

• Proven track record of developing business strategies and delivering revenue growth 

• Strong leadership, stakeholder management, and communication skills 

• Demonstrated ability to build and maintain high-level client relationships 

• Excellent analytical, organizational, and problem-solving capabilities 

• Flexibility and willingness to travel as required Reporting to: Commercial Director  

Location: Stockwell, SW4