ParentPay Group is Europe’s leading software product company and the UK’s largest education technology business. We are on a mission to bring next-generation innovation to positively impact on the lives of millions of parents, teachers, and students every day in over 49 countries.
Our market leading products use cutting edge cloud-based technology to streamline school processes, including secure web and mobile apps that enable secure online payments for school items such as meals, trips, clubs and uniform, improve parental engagement, simplify meal management and - through our product SIMS - collect and manage a database of student information and core school operations.
ParentPay Group’s new offices in Pune are a fantastic tech hub for those looking to boost their careers in software product development.
Our bright team FastTrack their career with international exposure and ways of working based on agile development best practices from globally renowned technology consultancies.
Key Responsibilities
Undertake daily tasks and activities that ensure systems and services are proactively managed.
Undertake the patching and upgrade activities in support of ParentPay compliance programs. These being PCI DSS, ISO27001 and Cyber Essentials+.
Provision of 3rd line support activities and act as escalation within the service operations function.
Undertake daily monitoring of system capacity and performance in support of these key operational processes.
Resolution of issues and incidents using support documentation in the form of departmental wiki and ServiceNow knowledge articles.
Initiate and execute automation scripts and routines that remove manual intervention from service operations.
Undertake business continuity and disaster recovery procedures that underpin the service operations recovery plans.
Attend and complete all mandatory training courses.
Undertake acceptance criteria for the transition of new services into Service Operations.
Participate in the out of hours on call support rota.
Skills, Knowledge and Expertise
· Experience working in an IT service delivery or support function OR
· MBA or Degree in Information Technology or Information Security.
· Experience working with primary LAN and WAN networking technologies.
· Excellent communication skills developed working in a service centric organisation.
· Ability to interpret fault descriptions provided by customers or internal escalations and translate these into resolutions.
· Ability to manage and prioritise own workload.
· Experience leading technical or process-based forums and meetings such as the Change Advisory Board.
· Experience working within Education Technology would be an advantage.
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