Hybrid R.O. - Facilities Manager at Capital Vacations

 To learn more about working for Capital Vacations, please view our video below: 

Position Overview

The Facilities Manager is responsible for overseeing the upkeep, cleanliness, and functionality of the resort�s common areas. This includes managing housekeeping of public spaces, maintaining amenities such as grills, pools, and landscaping, and coordinating with third-party vendors. This position ensures that all facilities meet the resort�s high standards for safety, appearance, and guest satisfaction. The Facilities Manager will lead a team of full-time and seasonal team members to deliver exceptional service and a welcoming environment for all guests.

Key Responsibilities

Operations & Maintenance

• Oversee daily housekeeping of all resort common areas to ensure cleanliness and presentation meet brand standards.
• Direct and coordinate maintenance of amenities, including pools, grills, and landscaping.
• Ensure compliance with safety, sanitation, and regulatory standards for all facilities and equipment.
• Schedule and oversee preventive maintenance and repairs to minimize downtime.

Team Leadership

• Manage, train, and mentor a team of full-time and seasonal employees.
• Develop work schedules to optimize staffing and productivity during peak and off-peak seasons.
• Foster a culture of teamwork, accountability, and exceptional guest service.

Vendor & Contractor Relations

• Serve as the primary liaison with third-party vendors.
• Monitor vendor work to ensure it meets resort standards and timelines.

Budget & Administration

• Assist in preparing and managing the facilities budget, including labor, supplies, and equipment expenses.
• Track inventory and order necessary cleaning and maintenance supplies.
• Maintain accurate maintenance and inspection records.

Guest Experience & Service

• Respond promptly to guest concerns related to facilities and amenities.
• Proactively identify opportunities to improve the appearance, safety, and comfort of common areas.

Qualifications

• High school diploma or equivalent required; associate or bachelor�s degree in facilities management, hospitality, or related field preferred.
• Minimum 3 years of experience in facilities, maintenance, or housekeeping management, preferably in a resort, hotel, or hospitality setting.
• Proven leadership experience managing a diverse team.
• Strong vendor management skills and contract oversight experience.
• Knowledge of pool operations, landscaping, and general maintenance procedures.
• Excellent communication, organization, and problem-solving skills.
• Ability to work flexible hours, including weekends and holidays, as needed.

Physical Requirements

• Ability to lift up to 50 lbs and perform physical tasks related to maintenance and housekeeping.

• Comfortable working indoors and outdoors in varying weather conditions