Hybrid CRM Assistant at Debenhams Group

Where Timeless Luxury Meets Modern Elegance

Born from a bold vision in 1981, Karen Millen began with just £100 and a passion for perfecting the classic white shirt. That same commitment to impeccable style, quality, and craftsmanship lives on today.

Karen Millen is now a renowned premium womenswear brand, celebrated for flattering fits, meticulous design, and a dedication to detail that sets us apart. From elevated everyday essentials to timeless investment pieces, every piece is thoughtfully created for the modern woman, combining sophisticated design with enduring quality.

Join us in shaping the future of fashion with a brand built on heritage, innovation, and exceptional design.

The role

We’re looking for a proactive and detail-oriented CRM Assistant to join the Karen Millen Marketing team. Reporting into the CRM Manager and working closely with the CRM Executive, you’ll support the delivery of engaging customer communications across email and app. From building and scheduling BAU, lifecycle and loyalty campaigns, to pulling performance data and ensuring flawless execution, you’ll gain hands-on experience in one of the most dynamic areas of the business.

What you’ll be doing

• Email & Push Notification Build – Support the creation, set-up and scheduling of BAU, lifecycle and loyalty email and push notification campaigns, ensuring they are accurate, on-brand and delivered on time.
• Campaign Support – Assist with briefing and preparing campaign assets, following established workflows to ensure smooth delivery across all markets.
• Quality Assurance – Carry out thorough checks on email and push campaigns before launch, spotting and fixing any errors.
• Reporting & Data – Pull weekly and monthly performance numbers for BAU and lifecycle campaigns and present them in an easy-to-use format for the team.
• Testing Support – Assist with delivering the BAU test-and-learn plan, helping to set up tests and record results.
• Competitor & Trend Monitoring – Keep track of CRM activity from competitors and note interesting approaches or trends for the team to consider.
• General Team Support – Provide day-to-day assistance to the CRM team, helping keep projects organised and on track.

What we're looking for

• Organised with excellent attention to detail and accuracy.
• A team player who works well with others and builds positive relationships across departments.
• Eager to learn about CRM platforms, email building and customer journeys.
• Comfortable working with numbers and basic spreadsheets.
• Proactive, reliable and happy to take ownership of your tasks.

WORKING WITH US 

At Debenhams Group, we are a diverse portfolio of five core brands (boohoo, boohooMAN, PrettyLittleThing, Karen Millen, and Debenhams) alongside a dynamic marketplace model and a growing financial services division, it keeps us pretty busy!

We don’t stand still - we lead, evolve, and redefine online fashion. With bold ambitions and big energy, we’re on a mission to be the best, delivering the strongest propositions to our customers in the most engaging, innovative, and efficient ways possible.

We thrive on change, innovation, and pace. Every challenge is an opportunity, and every day is a chance to push boundaries. If you’re someone who embraces the unknown, thrives in a fast-moving, high-growth environment, and is ready to shape the future of retail, you’ll love it here. We want visionaries, disruptors, and doers, people who bring fresh thinking, relentless energy, and the drive to make an impact. 

Be brave. Be creative. Be a community.

WHY JOIN US 

2025 is a year for making bold moves, delivering real results, and driving forward with unstoppable momentum. If that excites you, then you belong at Debenhams Group.

Let’s lead the change together. 🚀 

Benefits Include: (subject to level and eligibility) 

• Highly competitive bonus scheme, company pension, share schemes, private medical cover, and life assurance 
• 40% discount across four brands and 20% off at Debenhams 

• A comprehensive wellbeing package to support your health and lifestyle 

• Some of our offices are dog-friendly, so your furry friend can join you at work 

• Ongoing learning and development opportunities with great internal career progression 

• On-site canteen serving breakfast, lunch, snacks, and hot drinks daily 

• Free season ticket loan 

#LI-LF1 #LI-onsite #LI-crm