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Hybrid IT Support Specialist (Zaragoza, App, Lab IT, Customer Support) en D-ploy

D-ploy · La Almunia de Doña Godina, Spain · Hybrid

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D-ploy is a dynamic IT and Engineering Solutions company operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We are committed to delivering cutting-edge services to industry-leading clients through strong partnerships and a people-focused culture.

We are seeking a highly skilled and motivated IT/OT Support Specialist to join our team onsite in Zaragoza, Spain. This role requires hands-on support for both IT and OT systems in a regulated manufacturing environment. You will act as a critical bridge between operational technology and enterprise IT, ensuring uninterrupted operations and compliance with regulatory standards.

Key Responsibilities:

💻 IT Support

  • Break/fix and service support for thin clients, IPCs, handhelds, and lab devices
  • Printer support (core and enhanced)
  • Local application troubleshooting and support
  • Backup and restore operations for lab/manufacturing environments
  • Software upgrade and patching coordination
  • Onsite hands-and-feet support for global support teams

⚙️ OT Support

  • Troubleshoot automation and production/quality system issues
  • Replace/swap OT IT equipment (PCs, network devices, printers)
  • Support PLCs, SCADA systems, historian and production databases
  • Apply OT software patches and support engineering projects
  • Execute data backups and disaster recovery procedures

🔒 Security & Compliance

  • Support IT deviations, CAPA, and change controls
  • Execute CSV tasks (incident/change/user management)
  • Maintain GxP compliance and documentation standards
  • Participate in audits and training compliance reviews

🚨 Monitoring & Incident Management

  • Track and analyze incidents through ticketing systems (e.g., ServiceNow, Remedy)
  • Maintain OT CMDB and asset inventory

Requirements

  • Bachelor’s degree in IT, Engineering, or a related field
  • 3+ years in IT/OT support within regulated industries (5+ for senior profiles)
  • Strong experience with:
    • Industrial IT hardware (thin clients, IPCs, etc.)
    • SCADA, PLCs, lab/manufacturing systems
    • CSV, GxP, Quality Management Systems
    • Backup, DR, and ITIL processes
  • Familiar with tools like ServiceNow, Remedy, Active Directory, Azure, SQL Server
  • Fluent in English and Spanish/Dutch
  • Willing to work onsite with option for on-call rotation (24/7)
  • Candidates have to declare Criminal record extract not older than three months

Benefits

  • Broad range of activities, tasks, and projects
  • Flexible working conditions
  • Fishing for Friends program – our referral program
  • Further development and professional advancement
  • Friendly and international working environment

Is IT in your DNA?

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