Hybrid Resident Technology Specialist at 2Life Communities
2Life Communities · Boston, United States Of America · Hybrid
- Junior
- Office in Boston
Train residents one-on-one on how to use their personal and 2Life devices and troubleshoot their devices at a basic level. The Specialist will work in person on 2Life campuses in Brighton, MA and Waltham, MA.
ESSENTIAL JOB FUNCTIONS
Assist residents with their personal and 2Life-owned electronic devices such as Chromebooks, laptops, desktops, tablets, smartphones, and Fitbits
Provide technical support and assistance to residents in:
using devices
performing various tasks on these devices
connecting devices to the internet
troubleshooting devices at a basic level
configuring new devices
Document services and resident attendance and requests
Maintain standards of resident confidentiality in all work
Other duties as assigned
KNOWLEDGE, SKILLS & ABILITIES
Fluent in English; Knowledge of Russian preferred
Extensive knowledge of Windows Operating System and MS Office Suite
Working knowledge of Google Workspace
Knowledge of relevant internet platforms, including Zoom, What’s App, Facebook, YouTube,
Google, and email
Knowledge of pertinent hardware including, but not limited to, laptops, desktops, tablets,smartphones, and printers
Excellent communication skills
Must have patience and creativity in working with older adult learners
The above statements intend to describe the general nature and level of work performed by people assigned to do this job. The above does not intend to be an exhaustive list of all responsibilities and duties required.
We desire to build and cultivate an environment that brings together an exceptional workforce with unique experiences, backgrounds, talents, and perspectives.
External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.
