
Hybrid Junior IT Support Specialist at DMC Healthcare
DMC Healthcare · London, United Kingdom · Hybrid
- Junior
- Office in London
Key Responsibilities
· Onboarding/Offboarding Users & Devices: Manage the onboarding and offboarding process for users and devices, ensuring seamless transitions and access management.
· Radiology IT Support: Provide extra support tailored to Radiology's IT needs, ensuring specialised assistance and troubleshooting.
· ISO and CE, CE+ Compliance: The opportunity to work on device compliance with automations to ensure 100% device compliance across all company devices.
· RMM Agent Support: Utilise RMM (Remote Monitoring and Management) tools such as Datto / NinjaOne for remote support on devices, handling ticket-based work efficiently.
Skills, Knowledge and Expertise
- Demonstrable experience in managing and optimising Intune, Azure, MDM, MaintainX (or similar asset tracking/ticketing systems), and automations in a professional setting.
- Documentation management, user trainings. Strong knowledge of MS based cloud applications.
- Proven ability to handle ticket-based tasks using RMM agents for remote support and issue resolution.
- Experience with IT deployment strategies to improve system uptime and efficiency.
- Excellent problem-solving skills, with the ability to prioritise tasks and work efficiently.
- IT experience of 1-4 years
- NHS / clinical app related software experience is desirable.
- Certification involvement: ISO27001, 9001, 14001, CE, CE+ is desirable.