Hybrid Patient Access Liaison Director at Glaukos Corporation
Glaukos Corporation · Aliso Viejo, United States Of America · Hybrid
- Senior
- Office in Aliso Viejo
Glaukos – Director, Patient Access Liaison (PAL) Program
We’re seeking an experienced leader to direct our nationwide Patient Access Liaison (PAL) Program, ensuring patients receive timely, compassionate support in navigating insurance, logistics, and financial resources. This role sets the strategic vision, drives operational excellence, and leads a high-performing field team while ensuring compliance with all regulations.
What Will You Do:
- Lead, mentor, and develop a field-based PAL team to meet performance and patient experience goals.
- Set program strategy and align with corporate market access priorities.
- Oversee patient education on insurance navigation, pharmacy coordination, treatment logistics, and financial assistance.
- Ensure seamless coordination with HUB services, specialty pharmacies, and patient support programs.
- Monitor compliance with HIPAA, FDA, OIG, and SOP standards.
- Collaborate across functions to remove access barriers and inform brand strategies.
How Will You Get Here:
- 12+ years in patient access, reimbursement, or case management; 5+ years managing field teams.
- Therapeutic Expertise: Background in pharma/biotech/specialty pharmacy/HCP settings; rare disease or ophthalmology experience preferred.
- Insurance & Reimbursement Mastery: Advanced knowledge of benefit verification, prior authorizations, appeals, exclusions, out-of-network navigation, and medical necessity reviews; strong understanding of buy-and-bill/physician-administered therapies and coding (CPT/HCPCS, incl. Category III & unlisted J-codes).
- Proven success in scaling patient support programs and leveraging CRM tools (Salesforce, PowerBI).
- Bachelor’s degree required; advanced degree or PACS certification preferred.
- Strong leadership, communication, and problem-solving skills; bilingual a plus.
Company
Generous. Innovative. Leadership-driven. Family-oriented. Socially responsible.
Founded in 1998, Glaukos Corporation is an ophthalmic pharmaceutical and medical technology company focused on developing and commercializing novel therapies for the treatment of glaucoma, corneal disorders, and retinal diseases.
Our mission at Glaukos is to truly transform vision by pioneering novel, dropless therapies that can meaningfully advance the standard of care and improve the lives of patients suffering from chronic, sight-threatening eye diseases.
Innovation is at the core of everything we do, and we are resolute in our commitment to challenge conventional thinking with new treatment alternatives that are supported by real science, robust clinical evidence, and an unrelenting focus on patients.
Our constant pursuit of game-changing technologies that disrupt legacy treatment paradigms is encapsulated in the Glaukos mantra “We’ll Go First,” which articulates our willingness to take chances, our determination to forge new ground, and our commitment to continuous improvement in all that we do.
Our company completed an initial public offering in June of 2015, and our shares are traded on the New York Stock Exchange under the ticker symbol “GKOS”. Our global headquarters is in Aliso Viejo, California with additional locations in San Clemente, California, and Burlington, Massachusetts.
Glaukos Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
