Hybrid Bilingual Support Counselor - Wraparound at Seneca Family of Agencies

Are you passionate about making a difference in the lives of youth and families? Step into a role where your bilingual skills and compassion can change lives.

As the Bilingual Support Counselor, you will provide family-centered mental health counseling, support, crisis intervention, and case management services for youth and their families. Counselors are members of a multi-disciplinary team and provide trauma-informed, culturally responsive services in the community at times and locations convenient to the family. 

ABOUT WRAPAROUND 

Seneca's Wraparound Program in Santa Clara County provides culturally-sensitive, highly-coordinated intensive services to youth and families with complex and enduring needs. Through a team and strengths-based approach, the mental health supports focus on enhancing safety, placement stability, and well-being. Wraparound works in close partnership with the Department of Family and Children Services (DFCS), Juvenile Probation, Behavioral Health and Post-Adoption services to provide outcome-oriented services aimed to keep youth in their homes and community. Wraparound serves racially and ethnically diverse youth and families regardless of, but not limited to, their socio-economic circumstance, sexual orientation, gender identity and expression, and religion. 

ABOUT SENECA FAMILY OF AGENCIES 

Seneca Family of Agencies has been nominated among the Bay Area’s Top Workplaces for several consecutive years. We’re committed to providing traditionally marginalized communities with a network of excellent mental health, community-based, and educational services. We are committed to building a diverse staff. Our programs are deeply engaged in conversations and training on Diversity, Equity, and Inclusion to bring equity and justice to the youth and families we serve. 

Responsibilities: 

• Provide counseling and case management services for enrolled youth and their families.
• Support client and family to connect to natural supports and community-based resources.
• Provide crisis intervention and other mental health services as needed at client homes, schools, and other community locations.
• Participate in all treatment reviews, program staff meetings, and Individualized Education Program (IEP) meetings when necessary.
• Complete mental health notes and other paperwork, and complete service tracking documentation as indicated.
• Assist with planning arrangements and transportation for school, therapy appointments, and court hearings as needed.
• Attend team meetings, weekly trainings, individual and group supervisions, and adhere to clinical best practices.
• Maintain a flexible work schedule.
• Participate in providing crisis phone support as scheduled.
• Utilize crisis communication and de-escalation techniques as per Seneca's crisis response training.  

Qualifications:

REQUIRED

• Education/Experience Requirements:
  • Bachelor’s degree OR
  • Associate degree or equivalent + 1 year of applicable experience OR
  • High School Diploma/GED + 2 years of applicable experience may be accepted in programs that do not have a written contract requiring a Bachelor’s degree as a minimum education level.
  • Applicable experience can include paid or unpaid experience working with youth or families or working in the social services field.
• Bilingual Spanish/English required 
• At least 21 years of age.
• TB test clearance, fingerprinting clearance, and any other state/federal licensing or certification requirements.
• Valid driver's license, clean driving record, and insurability through Seneca Family of Agencies’ insurance policy.

PREFERRED

• Experience working with children/youth and families with complex and enduring needs.
• Experience implementing family-focused services.

SCHEDULE

• Full-time; Sunday - Thursday 9am-5:30pm 
• Hybrid; provide in-person services, able to complete documentation remotely. 
• On-call shift schedule, 1-2 times per month 

BENEFITS:

• Starting at $29.50 - $32.00 per hour
• Actual salary is dependent on creditable experience above the minimum qualifications for the role
• Salary increases each year
• Mileage reimbursements 
• Stipends provided to staff members participating in the emergency on-call shifts 
• 5 weeks of Paid Time off and 11 Paid Holidays
• Comprehensive benefits package:
• Medical, dental, vision, chiropractic, acupuncture, and fertility coverage
• 50% paid premiums for dependents
• Long-term disability, family leave, and life insurance
• 403b Retirement Plan
• Employer-paid Employee Assistance Plan
• Seneca is a Public Service Loan Forgiveness certified employer
• Scholarship opportunities, ongoing training, and professional development opportunities
• Promotional opportunities across the agency in California and Washington