Hybrid Clerk, Dealer Registration (ADESA) at Carvana

Dealer Registration Clerk - ADESA 

About Us
ADESA, a Carvana-owned company, currently operates over 50 locations throughout the U.S. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services that surround our wholesale vehicle remarketing efforts, including retail and wholesale reconditioning, transportation, keys, data analytics, and many of our sites serve as market hub distribution centers for Carvana. We remarket hundreds of thousands of vehicles across North America from Dealers, Commercial Lenders, Manufacturers & more. We work in a service industry and embrace a "we" versus "I" culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive, and filled with the best people who are passionate about what they do. We're also excited about the future! As an industry leader, ADESA is poised for expansion, including investments in facilities, sales growth, and an ever-increasing growth in customer inventory of vehicles for us to remarket! We are looking for great people who want to take this journey with us! 

Role and Team
We are seeking a detail-oriented and customer-focused Registration Clerk I to join the ADESA Central Operations team. This role ensures seamless dealer registration processes for ADESA.com (Clear) and AMS platforms. The Registration Clerk I troubleshoots and resolves account issues, manages system integration, and provides exceptional customer support to maintain marketplace access.

Responsibilities

• Process daily registration and email cases via Salesforce.
• Take phone calls from the Customer Experience (CX) team to resolve registration and permissions issues.
• Manage a workload focused on Salesforce cases, with team call volume averaging 25-40 calls daily.
• Review AuctionACCESS accounts for required documentation and communicate missing information to customers.
• Verify and troubleshoot online permissions and access (ADESA Clear, AMS).
• Process and upload submitted paperwork to AuctionACCESS.
• Handle AMS registrations and various account updates.
• Manually create accounts in ARC or V1 Admin.
• Review and resolve holds on buyer accounts.
• Process risk assessment overrides and storage fee exception approvals.
• Troubleshoot blocked accounts and integration discrepancies between ADESA.com, AuctionACCESS (AA), and AMS.
• Utilize key systems including AA, V1 Admin, ARC, Salesforce, ADESA Clear, AMS, and Tableau for investigations.
• Provide clear, professional, and patient communication to internal and external customers.
• Multi-task across multiple programs and systems daily.
• Review weekly KO reports to identify new additions and block buyer account access.
• Support special projects, such as large Major Dealer Account registrations.
• Maintain accurate records of customer interactions and troubleshooting.
• Adhere to company policies and procedures for registration and data integrity.
• Perform other duties as assigned by management. 

Qualifications, Skills, and Attributes

• High School diploma or equivalent required; Bachelor's degree preferred.
• Previous customer service experience strongly preferred 
• Excellent written and verbal communication skills.
• Superior organizational, time-management, follow-up, and customer service skills.
• Proficient in Google Suite products.
• Ability to quickly learn and navigate multiple proprietary systems (AA, AMS, V1 Admin, ARC, ADESA Clear, Salesforce, Tableau).
• Proven critical thinking, problem-solving, and sound judgment.
• Strong team-player with ability to multitask and prioritize.
• Embrace a "we versus I" culture, demonstrating collaboration.
• Detail-oriented with a focus on accuracy.

ADESA Benefits and Perks

Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!

Other Requirements

To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

• Must be able to read, write, speak, and understand English.

Legal Stuff
Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship. ADESA is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  ADESA also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.