Hybrid Guest Services Team Member Plus at Butlin's

Our Guest Services Centre is full of passionate and forward-thinking individuals – all looking to make a difference to our guests. This isn’t just about answering calls! 

We put the fun back in to our guests holiday so if things aren’t going to plan with their break, you will be helping our guests get things back on track by using your empathy and problem solving skills to understand fully what has gone wrong and ensuring that any jobs & feedback are logged then followed up with the guest.

You will become an expert on everything needed to ensure every guest has the best time on their holiday and we will support you every step of the way. This isn’t a scripted role – we want you to bring yourself to work every day and love to see our team engage with our guests.

You will need a proficient telephone manner with excellent customer service and communication skills and be confident at offering solutions to our guests. 

Our Guest Services Team are available 7 days a week and you will be working to a rota of 5 out of 7 days.

As a Guest Services Team Member Plus, you will work on a Monday and a Friday cleaning our accommodation as well as delivering a fantastic service to our guests while they are enjoying their holiday with us..

No day will ever be the same and you will enjoy the variety of working with lots of different team members and guests.

This is a full time permanent role.
 
Working pattern for this role looks like:
Team Member Plus across Accommodation and Guest Services.
Monday and Friday Cleaning in Maple Walk 10:00 - 15:00 with 15 min break.
 
Then 60 min break before shift in Guest Services from 16:00 - up to 21:00 generally
(this can be later on occasion). 3 other working days in the remaining 5 (will include weekends).

Live in accommodation is available for these roles should relocation be necessary.