Hybrid Service Desk Support Technician - Level 2 at Alliance North America
Alliance North America · Henderson, United States Of America · Hybrid
- Professional
- Office in Henderson
About ANA:
Join a recognized industry leader - Alliance North America was proudly named a 2025 Top Workplace in the Manufacturing Industry, an honor based entirely on feedback from our own employees about our culture, values, and workplace experience.
Alliance North America was established in 2017 and is proud to be the sole North American supplier of AIRMAN Power Generators, AIRMAN Air Compressors, and ANA’s patented EBOSS® Hybrid Energy System and Smart load bank system. Our commitment to our customers is to Make their World Easier, by answering the phone, understanding their needs, and taking ownership to provide them solutions. With a large parts inventory and more than 90% of all orders shipping within 24 hours, you never have to worry about spare parts. We help keep your fleet in top condition with our world class Support Department, who are always ready to help and be a resource by providing training on our equipment.
Alliance North America (ANA) is headquartered in Henderson, Nevada, with additional locations in Cypress, California and Spartanburg, South Carolina. As we continue to grow and scale, we are seeking a dedicated IT Service Desk professional to join our expanding team in an onsite role based in Henderson, NV. As an IT Service Desk Level Two Support Technician, you will play a key role in resolving more complex and escalated technical issues that go beyond first-level support. You’ll work closely with both end-users and technical teams to troubleshoot, diagnose, and resolve incidents across a wide range of systems and applications. In this role, you’ll ensure timely resolution of support tickets, contribute to knowledge base documentation, and collaborate with other IT teams to enhance the overall user experience. Your expertise and problem-solving abilities will be essential in delivering a high-quality, professional support experience to ANA employees across all locations.
The ideal candidate is technically skilled and process-oriented. This role acts as a critical escalation point for Level One technicians and plays a key role in ensuring timely and thorough resolution of complex incidents and service requests. The ideal candidate is not only technically proficient but also thrives in structured support environments, maintains detailed documentation, and contributes to continuous improvement efforts across the support function.
The position is fully onsite, and the work schedule is weekdays at 8:00 – 5:00pm. This role reports to the IT Service Desk manager.
The hourly range for this role is $28.50 - $31.73 per hour, which serves as a guide for pay decisions. Final compensation will be determined by a variety of factors, such as the candidate's qualifications, experience, and skills, as well as pay equity considerations.
Role & Responsibilities:
Qualifications:
Preferred Qualifications:
Key Competencies:
ANA’s Core Values:
Benefits & Perks:
You must be based in the United States and authorized to work in the U.S. without employer sponsorship. Please be advised that ANA does not provide employment-based visa sponsorship for this position at this time.
ANA is proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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