Hybrid Life Operations Director at Farm Bureau Financial Services

Life Operations Director

Are you passionate about leading, developing, coaching and supporting others? Do you have strong communication, customer service and relationship building skills? Are you interested in process improvements, focus on the client/member experience and have a strategic vision? If so, this Life Operations Director opportunity may be a great fit for you!

Who We Are: At Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We’re proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

What You’ll Do: As the Life Operations Director you will be the primary leader overseeing the life and annuity new business operational areas.  Additionally, this role will play an active role in overall life company leadership functions including committee involvement, working group participation, and life company leadership meetings. You will also be responsible for developing performance metrics, identifying gaps, and implementing action plans as needed to ensure performance standards are consistently met. Professional growth and development are a focus here at Farm Bureau, so it will be your responsibility to champion development opportunities for yourself and your team.

Additional responsibilities would include:

• Review and update Farm Bureau Life processing procedures and proactively implement process improvements to improve service or department efficiency.
• Respond to and provide resolutions for agent and policyholder questions through telephone conversations, email communications and written correspondence.
• Ensure all department activities and policy processing comply with federal and state laws, tax regulations, contract language, company policy, SEC Rule 38a-1 and IMSA guidelines. 
• Assist in setting priority for enhancements to the Life Admin. system (FAST) by the production support team.  Effectively communicate with Stakeholders the status of enhancement.  Work with the FAST project team to coordinate work and test plans.

What It Takes to Join Our Team:

• College degree or equivalent plus 10 years of business experience - including supervisory/leadership, as well as experience in the life insurance business experience preferred.
• Demonstrated leadership, team orientation, interpersonal, and technical/business/industry related skills to build relationships at all levels within an organization.
• Effective leadership skills and demonstrated success in leading, facilitating and managing strategic planning initiatives required.
• Strong customer service skills, including excellent verbal and written communication skills.
• Must have excellent problem solving, analytical and organizational skills.
• Ability to work under pressure and shift priorities to achieve corporate and business unit goals.
• Must have the ability to mentor and coach project teams for successful integration of new services or products.
• Must keep up to date regarding existing and pending local, state, and federal rules and regulations to ensure government compliance and meet company guidelines.

What We Offer You: When you’re on our team, you get more than a great paycheck.  You’ll hear about career development and educational opportunities.  We offer an enhanced 401K with a match, low cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun.  Add to that an onsite wellness facility and cafeteria. Farm Bureau… where the grass really IS greener!

If you're interested in joining a company that appreciates its employees, provides growth and professional development opportunities, and offers great benefits, we invite you to apply today!

Work Authorization/Sponsorship: At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization.  Applicants must be currently authorized to work in the United States on a full-time, permanent basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not considering candidates with OPT status.