- Professional
- Office in Mumbai
We are looking for an experienced ServiceNow Developer/Consultant/Senior Consultant with hands-on expertise in any of the following ServiceNow modules: Site Reliability Engineering (SRE), Service Portfolio Management (SPM), Hardware Asset Management (HAM), or Software Asset Management (SAM). The ideal candidate will design, develop, and implement ServiceNow solutions to meet business requirements and improve IT operations.
Requirements
- Design, develop, and implement customized solutions within ServiceNow for assigned modules (SRE/SPM/HAM/SAM).
- Collaborate with stakeholders to gather and analyze business requirements and translate them into technical solutions.
- Configure and customize ServiceNow applications, workflows, and modules based on best practices.
- Support integration of ServiceNow with other ITSM and ITOM tools.
- Perform system administration, upgrades, and maintenance of the ServiceNow platform.
- Troubleshoot issues and provide timely resolutions to minimize downtime.
- Develop and maintain documentation for configurations, processes, and procedures.
- Provide training and support to end-users and administrators.
- Participate in continuous improvement initiatives for ITSM processes.
- Stay up-to-date with ServiceNow features, enhancements, and industry best practices.
Required Skills & Experience:
- Strong experience (4+ years) in ServiceNow platform development and administration.
- Hands-on experience in any one or more of the following modules:
- SRE (Site Reliability Engineering)
- SPM (Service Portfolio Management)
- HAM (Hardware Asset Management)
- SAM (Software Asset Management)
- Experience with ServiceNow scripting (JavaScript, Jelly), REST/SOAP integrations, workflows, and UI policies.
- Knowledge of ITSM, ITOM, and IT asset management concepts.
- Familiarity with ServiceNow upgrade and patching processes.
- Ability to work in Agile/Scrum teams.
- Strong problem-solving, analytical, and communication skills.
