Hybrid Dual Rate Slot Attendant and Floor Supervisor, Finger Lakes Gaming at Delaware North

Overview:

Delaware North Gaming is hiring a full-time dual-rate Slot Machine Attendant and Floor Supervisor to join our team at Finger Lakes Gaming in Farmington, New York. As a Slot Machine Attendant, you will be responsible for providing maintenance of gaming floor equipment and assisting guests as needed.

 

If you are looking for a role offering teamwork, excitement, and career growth, apply now. 

Additional Details:

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program 
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

Unit Description:

Finger Lakes Gaming & Racetrack, owned and operated by Delaware North, features more than 1,500 video gaming machines and brings the thrill of live thoroughbred racing from April to November and year-round simulcast wagering on thoroughbred and harness racing from across the country. Finger Lakes presents various dining options including a large buffet.

Responsibilities:

• Monitor slot machines and fix ticket paper as needed
• Perform adjustments and minor repairs to slot machines, resolving problems such as jams or machine tilts
• Document the specifics of malfunctioning machines needing repair
• Patrol assigned areas to ensure that players are following rules and machines are functioning correctly
• Process jackpot payouts by company and state gaming procedures

Responsibilities when acting as a supervisor

 

• Follow New York State Gaming Commission regulations and procedures
• Perform MOD (Manager on Duty) duties: make sound decisions with the best interest of the company in mind
• Notify managers of any guest needs and requests for follow-up to ensure good guest relations
• Schedule all shifts of the Floor Attendants, and track attendance
• Lead by example in the skills of Guest service and positive interaction with associates, guests, and supervisors by mutual respect for all people’s needs
• Demonstrate skill in dealing with guest complaints, using active listening skills to control difficult situations and maintain guest goodwill

Qualifications:

• Must be 18 years of age
• Ability to obtain and maintain a New York state gaming license
• Ability to perform basic math calculations and accurately handle large sums of money
• Basic slot machine knowledge preferred
• Previous customer service experience
• High School Diploma or equivalent required
• Previous supervisor or management experience preferred

Physical Requirements:

• Frequent standing and walking for the entire length of the shift
• Manual dexterity to handle machine repairs
• Ability to lift to 30 pounds
• Exposure to secondhand smoke

Apply Now