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Hybrid Quick Service Restaurant (QSR) Specialist at Eataly North America

Eataly North America · King of Prussia, United States Of America · Hybrid

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Company Description:

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

  • EAT authentic Italian food at our restaurants, cafés and to-go counters
  • SHOP a selection of high-quality Italian, local and homemade products
  • LEARN through our classes and our team’s product knowledge
Job Description:

Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The QSR Specialist assists with the day-to-day operations of the QSR counters. Reports to the QSR General Manager and the QSR Assistant General Managers.

  • Provides service across all QSR counters, ensuring the team consistently meets high standards of hospitality
  • Sets ups stations and replenishes displays neatly including separation of allergens (nuts, wheat, etc.)
  • Ensures all items are dated and following First in First Out (FIFO) standards
  • Manages transactions and ensures accurate accounting
  • Prepares necessary collateral, weighs, labels, packages and serves products
  • Supports, motivates, guides, educates and mentors team members
  • Monitors inventory, checks orders and distributes supplies as needed throughout the department
  • Ensures department complies with all quality, health, safety and sanitation standards
  • Documents, investigates, resolve and escalates guest incidents
  • Assists with administrative duties as needed
  • Performs other duties as required or assigned
Qualifications:
  • High school diploma or equivalent; post-secondary degree preferred
  • 1+ year of lead or supervisory experience in food service
  • Basic math skills and ability to handle money accurately
  • Excellent communication and problem-solving skills
  • Knowledge of coffee and coffee production
  • Knowledge of Italian cuisine and beverage preferred

Job Requirements

  • Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
  • Ability to lift up to 50 pounds
  • Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
  • Ability to operate equipment such as manual espresso machine, drink blender, juicer and cash register
Additional Information:

Benefits and Perks

  • Medical, Dental, Vision Insurance
  • Paid Time Off
  • Paid Parental Leave
  • 401K with match or RRSP
  • Bonus program
  • Free family meal daily
  • Discounts at Eataly
  • Classes on products and Italian cuisine
  • Referral bonus program
  • and more!
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