Hybrid Commercial Banking Relationship Officer III at Numerica Credit Union

Description

Department: Business Services 

Exempt: E15 

Report To: VP Commercial Banking Team Leader 

SUMMARY:

With the goal of enhancing lives, fulfilling dreams and building communities this position

assists in planning and takes an active leadership role in the area/market assigned for

business banking and sales and service functions for the credit union. Strategic imperatives

include outstanding sales and services ability including the cross sales of mortgage,

investment and insurance services to business to meet corporate objectives for revenue.

Tracks and measures member/prospect contacts each week, which will include periodic review

by manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be

assigned.

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities

to perform the essential functions.

• Contributes to the organization's mission statement and goals by providing the highest

quality of service, treating each person professionally - with warmth, courtesy and

respect cross-selling additional services, and making a personal effort to make

members feel they belong and are important to the credit union.

• Maintains knowledge and adheres to all BSA regulations and compliance standards on

internal and external policies.

• Responsible for the lending and depository needs of businesses, business owners,

property investors, and not-for-profits entities. Provide solutions by providing and

customizing cash management, depository services, secured and unsecured credit

facilities, working capital lines, equipment financing, construction loans, and owner

occupied and non-owner occupied real estate loans. Also responsible for presenting

new credit requests to Loan Committee in a professional manner as required by policy.

• Develops and maintains a referral network. Actively networks to identify and target new

opportunities to develop and expand member relationships. Coordinates the

sponsorship of events to generate business opportunities.

• Provides the leadership to establish and sustain successful business relationships that

maximize the sales and revenue of products and services from the credit union,

mortgage, investment and insurance operations. Helps in the mentoring and

development of other RO’s. Promotes “Best Practices” partnerships with focus on

internal partners including Dealer Center, Branch Operations and Members Financial.

• Helps establish the day-to-day business practices to build an ongoing business services

area within the company, including assisting in procedures for sales, account servicing,

annual goal setting, and establishment of cross-sales utilizing an account team

representing different service areas of the company including, investments, insurance,

branch operations, mortgage lending and online banking. Refines and helps establish

referral process to meet/exceed goals.

• Assures profitability of the business services area by generating revenue and managing

expenses based on annual approved budgets and corporate goals. Participates in the

creation of an annual business plan and budget for the area.

• Assures the establishment of sound business lending practices by working with

appropriate authorities in the creation of business loan underwriting policies and

procedures, and implementing them successfully with new business clients. May

perform personal, business/commercial lending duties, to include completing loan

paperwork as required. Will have target goals for fully acceptable audits/credit exams,

controllable losses, meet credit write up(preparation) requirements, process renewals

timely, control business member OD’s, assist in past due loan/line quality and maintain

business member files per policy.

• Assures compliance of all business services with company polices and recommends

policy changes or adjustments. Assures compliance with applicable laws and

regulatory guidelines and oversees development of any necessary changes in

procedures to assures compliance. Ensures operational integrity and service quality in

market.

• Takes a leadership role in representing the credit union and its capabilities to the local

business market in order to build awareness, brand image, creditability and new

business. Networks with community leaders and organizations to further develop

appropriate leads and reflect credit union’s commitment to the markets served. Attends

team building events, sales rallies and awards meetings as appropriate. Provides the

necessary training and support to branches for referral support/generation. Proactive

community support and activities will be required.

• Assures the highest standards for customer satisfaction through the timely resolution of

member services issues, complaints and problems.

• Assures the credit union’s on -going ability to be our members’ preferred source for

personal financial products by participating in the development of new responsive

products and services, adhering to a core set of values with a profound sense of ethics

and integrity. Is dedicated to member focus by exceeding the member’s expectations.

• Effectively incorporates concepts of CML and CARE Principles in daily behaviors and

interactions: 

CONNECT: Create a welcoming, energized, and warm environment,

ASK: Discover and confirm other’s needs to ensure they feel understood and known,

RESOLVE: Take personal and full responsibility for meeting others’ needs, 

ELEVATE: Commit to long-term personal and organizational growth and improvement,

STRENGTHEN: Invest in our Numerica community and beyond.

SUPERVISORY RESPONSIBILITIES:

None Required

PERFORMANCE STANDARDS:

Must adhere to a core set of values with a profound sense of ethics and integrity. Be dedicated

to member focus and present a positive and professional image.

EDUCATION and/or EXPERIENCE:

Bachelor’s Degree in Business Administration or related field required plus a minimum of 8

years experience as a loan officer in commercial/business lending. Individual must have strong

credit and communication skills, be a proven leader, have demonstrated sales skills and the

ability to manage in a changing environment. Must also have the ability to manage complex

lending relationships which requires analyzing and interpreting financial information including:

Personal Financial Statements, Tax Returns(business and personal), Financial Statements,

and Credit Reports.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals,

technical procedures, or governmental regulations. Ability to write reports, business

correspondence, and procedure manuals. Ability to effectively present information and

respond to questions from groups of managers, clients, customers, and the general public.

INTERPERSONAL SKILLS:

A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.

Work involves extensive personal contact with others and/or is usually of a personal or

sensitive nature. Work may involve motivating or influencing others. Outside contacts become

important and fostering sound relationships with other entities, companies and/or individuals,

becomes necessary.

CERTIFICATES, LICENSES, REGISTRATIONS:

None Required

OTHER SKILLS and ABILITIES:

Ability to operate standard office equipment such as photocopier, fax machine, typewriter,

word processor, personal computer and such other equipment normally found in a credit

department of financial institution. Ability to lift up to 25lbs.

*The job description doesn’t imply an employment contract, nor is it intended to include every

duty, task, and/or instruction for which the employee is responsible. Other tasks may be

assigned, based on business need and at Management’s request.

Numerica Credit Union Benefits and Perks -

https://www.numericacu.com/globalassets/images/pdfs/employee-benefits-summary-numerica.pdf

Business Services Relationship Officer Stakeholders:

Stakeholders is an annual bonus program based on the achievement of certain financial goals and metrics established each calendar year. Employees eligible to participate will become eligible for a stakeholders payment following successful completion of their 90-day qualifying period of employment. Relationship Officer stakeholder bonus reflects proficiency in job role performance, meeting Business Services annual production scorecard and credit union success.

*Stakeholders bonus payments received pursuant to this bonus program are discretionary and may be adjusted or eliminated as required in extraordinary circumstances and subject to change.

Requirements

Numerica Credit Union is an Equal Opportunity/Affirmative Action Employer

Numerica Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for purposes of participating in the application/hiring process with Numerica Credit Union. If you are unable or limited in your ability to use or access Numerica Credit Union’s career page at www.numericacu.com as a result of your disability, you can request reasonable accommodations by calling (509) 385-1660.