Hybrid Banquet Server at Resolute Road Hospitality

Description

The Hilton Garden Inn located in Missoula, Montana is looking to add to our hospitality family! The six-story, 146-key hotel is located just outside of downtown Missoula and offers a comprehensive range of amenities including a separate full-service restaurant and 22,000 square feet of meeting space, making it the second largest conference center in the state. If you have a passion for the hospitality industry this position is for you! Come join a wonderful group of people, and a great brand of hotels to start your career

SUMMARY

Resolute Road Hospitality, a national third-party hospitality management company, is seeking dynamic, driven, service-oriented people to join our family! Whether your goals are short or long-term, we have limitless opportunities for growth within our company. Our leadership team is here to help you realize your full potential and feel supported every step of the way. Join us on the road ahead.

BENEFITS

Tips!

Travel Perks

Optional Daily Pay

Health/Life Insurance

401k

Paid Time Off

Dental/Vision 

Employee Assistance Program

Referral Program

OVERVIEW

To set up banquet tables, linens, place settings, centerpieces. To serve all food and beverages, and clear away dishes and table linens in a professional manner and in compliance with company policies and legal considerations. 

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential duty 

satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or 

ability required. Reasonable accommodations may be made to enable individuals with disabilities 

to perform the essential functions.

• Sets up all banquet function tables, linen, China silverware, glassware, and centerpieces

• Sets up waiting and beverage stations

• Sets up all buffet equipment

• Serves all food and beverage to banquet guests

• Clears away all dishes and items used in the service of the banquet, including linens

• Ensures the proper storage of all items from equipment to perishable foods

• Maintains work areas in clean and orderly fashion

• Prepares for future banquets by folding napkins, filling condiments, and performing other duties as required

• Maintains a positive and professional approach with coworkers and customers

• Adheres to all safety and brand standards

• Responds to guest requests and complaints timely, efficiently, appropriately and in a friendly manner

• Maintains professional image at all times through appearance and dress

• Follows Company policies and procedures

• Operates in accordance with all federal, state, and local laws including OSHA, EEOC, wage and hour, and health code laws

• Other duties as assigned by supervisor or management

KNOWLEDGE, SKILLS, and ABILITIES

• Previous wait staff experience

• Knowledge of catering practices

• Standing and walking for varying lengths of time, including long periods

• Excellent communication skills

• Excellent customer service skills

• Speak, read, write, and comprehend the English language, proficiently; ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members

• Able to utilize quick thinking and apply quick resolution to guest issues in accordance with the brand standards

• Able to work in fast paced environment

• Able to prioritize, organize, and manage multiple tasks

EDUCATION

High school graduate or GED preferred.

EXPERIENCE

Previous banquet experience preferred.

LICENSES OR CERTIFICATES

Food Handlers Card required

TIPS or state equivalent alcohol awareness training required

OTHER

Banquet Servers may be required to work varying schedules as dictated by the business needs of the hotel. This includes attendance at all scheduled brand and job specific training sessions and meetings. May require nights, weekends, and holidays.

Consistent attendance in accordance with the standards set forth by Resolute Road Hospitality must be maintained and is an essential element of the success in this role. If the Banquet Server is unable to meet these requirements, he/she will be subject to disciplinary action based on management operating policies, up to and including termination of employment.

E-Verify

Resolute Road Hospitality utilizes E-Verify for all employment authorization verification. 

Requirements

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